Operational Member Communications Product Owner

at  LegalAndGeneral

Company Description
Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
Job Description
We’re recruiting for a Operational Member Communications Product Owner to join us. You’ll be Managing the operational communications backlog, owning and defining the roadmap based on the requirements and priorities from the team, stakeholders and regulated changes. Approving activity carried out by comms managers, and others in the scrum team. Leveraging Member Insight and data analytics to continuously evolve, improve and enhance the communications, delighting members and meeting the business commercial OKRs.

What you’ll be doing:

• Creating and driving the strategy and managing the operational communications for the workplace, considering the impact on the wider divisional strategy, including success criteria and drivers, to ensure that the needs of the business and wider division are met
• Ensuring that there is clear requirements traceability throughout the lifecycle of the project, including user story acceptance criteria, definition of done, and other requirements for Agile projects, in order to evidence progress and ensure accountability
• Taking appropriate ownership of communication to stakeholders - both verbally and via clear documents/reports - including dev teams, third-party suppliers, second-line teams, Product Owners/Managers, and Senior Execs so all parties are fully aware of key risks and assumptions
• Adopting a ‘think like a customer’ focus, and continually evaluating the quality of all deliverables, including those of third parties, to ensure the end product is fit for purpose and acceptable to all stakeholders
• Providing transparency and visibility by tracking and reporting team-level delivery metrics. Driving the adoption of agile principles and practices across the comms programme of works, striving for continuous improvement across engineering processes and practices, in order to deliver incremental value on time and within budget
• Critically reviewing and evaluating any proposed solutions, identifying alignment with business strategy, making recommendations to key stakeholders to establish priorities, and ensuring planned deliveries align to strategic commercial imperatives.
• Taking responsibility for coaching and mentoring team members on agile values, principles, and practices, and facilitating discussion and conflict resolution. Empowering the team to be self-organised, and managing the staff in accordance with the company’s policies, including the partnership agreement, to maximise the performance of the area
• Ensuring that appropriate prioritising, planning, and contingency for customer issues are integrated into solution designs so they are central to delivery and aligned to L&G’s Customer Experience and Treating Customers Fairly Policy

Qualifications

Who we’re looking for:

• Solid experience of working as a Product Owner or Scrum Master
• Technical experience in agile project management tooling and technologies
• An understanding of applying agile values and principles
• Experience in a company within the “Financial Sector” (Ideally

Pensions and Savings or Investments).

• Experience IT projects (either Developer, BA, PM). Or experience of

Operational Change, Data & Process modelling, mapping, continuous

improvement and re-engineering

• Knowledge of pensions and other savings wrappers as well as relevant financeregulations applying
• Thorough understanding of JIRA or equivalent tools to manage backlogs, sprintsand Kanban’s appropriately

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we’d love to hear from you

What you’ll be doing:

• Creating and driving the strategy and managing the operational communications for the workplace, considering the impact on the wider divisional strategy, including success criteria and drivers, to ensure that the needs of the business and wider division are met
• Ensuring that there is clear requirements traceability throughout the lifecycle of the project, including user story acceptance criteria, definition of done, and other requirements for Agile projects, in order to evidence progress and ensure accountability
• Taking appropriate ownership of communication to stakeholders - both verbally and via clear documents/reports - including dev teams, third-party suppliers, second-line teams, Product Owners/Managers, and Senior Execs so all parties are fully aware of key risks and assumptions
• Adopting a ‘think like a customer’ focus, and continually evaluating the quality of all deliverables, including those of third parties, to ensure the end product is fit for purpose and acceptable to all stakeholders
• Providing transparency and visibility by tracking and reporting team-level delivery metrics. Driving the adoption of agile principles and practices across the comms programme of works, striving for continuous improvement across engineering processes and practices, in order to deliver incremental value on time and within budget
• Critically reviewing and evaluating any proposed solutions, identifying alignment with business strategy, making recommendations to key stakeholders to establish priorities, and ensuring planned deliveries align to strategic commercial imperatives.
• Taking responsibility for coaching and mentoring team members on agile values, principles, and practices, and facilitating discussion and conflict resolution. Empowering the team to be self-organised, and managing the staff in accordance with the company’s policies, including the partnership agreement, to maximise the performance of the area
• Ensuring that appropriate prioritising, planning, and contingency for customer issues are integrated into solution designs so they are central to delivery and aligned to L&G’s Customer Experience and Treating Customers Fairly Polic

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the hear