Operational Performance Manager

at  University Hospitals Coventry and Warwickshire NHS Trust

This successful candidate will be appointed at either a band 6 Operational Support Manager developing into a band 7 Operational and Performance Manager after 18 months or a band 7 Operational and Performance Manager depending on experience of the candidate. This will be discussed with candidates at interview stage.
Band 6 Operational Support Manager: Please note, that following the successful completion of a competency framework, the successful candidates will progress into a Band 7 Operational and Performance Manager. Further details can be provided at interview. Expected progression to band 7 would be 18 months.
The purpose of the role is to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high quality, efficient and patient centred service in line with national and local Key Performance Indicators (KPI’s).
The post holder will provide operational support to the service leadership team in the smooth running of the service. The post will specifically help support the Operations and Performance Manager in the management of administration teams and functions, waiting list management and scheduling of patients to ensure that KPIs and national NHS standards are met, within available resources, ensuring effective patient care within a timely manner.
The role will include line management, provision of complex or sensitive information across a wide range of teams and collaboration with a multidisciplinary team to enable delivery of patient care.
The post holder will work a 5 day working week Monday-Friday.
Line management and administrative and medical teams, ensuring that Mandatory Training, Appraisals and Sickness Management is up to date and in line with Trust policies and procedures.
Effective management of both inpatient and outpatient waiting lists, ensuring optimal use of hospital resources liaising with Clinical Co-ordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services and Ward Managers.
Analyse, manipulate and interpret waiting list data/information to support planning and performance processes and effective resource management within the service.
Review, in support of the Associate Group Manager, monthly performance metrics and compliance against key performance targets, qualitative indicators and business case benefits realisation targets.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence ® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.
To take an active role, in collaboration with the Group Management team, to deliver robust business plans for services.
Proactively engage in interagency working to develop and implement strategies that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective.
Actively work with relevant services to support the development and improvement of patient care through identifying and responding to opportunities for change that will lead to improvements in quality or efficiency.
To actively review activity against the Operational Delivery Plan for relevant services and create capacity plans to support delivery.
To support, in conjunction with the Group Manager and Associate Group Manager, the implementation and delivery of any approved business cases.
To lead on the completion of regular Demand and Capacity modelling, keeping the model up to date with changes in demand and service capacity.
For further details please see the attached job description

Please refer the Job description for details