Operational Resilience and Business Continuity Manager

at  Leek Building Society

Location: Hybrid working with 5 days per fortnight in our Head Office (Leek, Staffordshire) and the remaining time remotely.
Employment type: Full-time, permanent position.
Salary: Up to £35,000 dependent on experience.
Working hours: 35 hours per week, worked flexibly.
Reports to: Head of IT, Change, and Mortgage Servicing.
Direct Reports: None
Participation in an on-call rota for high priority incidents. Occasions may arise where you are required to work outside of these hours, or travel to branch locations, to meet operational needs or respond to high priority incidents.

QUALIFICATIONS & KNOWLEDGE

Essential

• Knowledge of all parts of the Microsoft Office suite.
• Understanding of Operational Resilience and Business Continuity activities
• Good understanding of Risk Management within a regulated business.

EXPERIENCE

• Experience of managing operational risks within a regulated organisation

SKILLS & ABILITIES

• Ability to work effectively as part of a team or on own initiative
• Possess excellent time management skills and organisational expertise in order to prioritise workloads to meet deadlines

OTHER REQUIREMENTS

• Travel to other business locations when required
• Flexibility around working hours and Saturday mornings may be required on occasions
• A Basic DBS check will be undertaken upon an offer of employment.

JOB PURPOSE & SCOPE

The Operational Resilience and Business Continuity Manager is responsible for supporting the Societys ability to anticipate, prepare for, respond to, and recover from disruptive events, ensuring compliance with regulatory expectations. This role oversees the development, implementation, and continuous improvement of operational resilience strategies and business continuity plans across the Society.
The manager collaborates with cross-functional teams to proactively identify risks, mitigate operational disruptions, and ensure the continuity of critical business functions during times of crisis. This role involves a broad range of responsibilities, including scenario testing, process mapping, and ensuring that contingency plans are up-to-date, tested, and effective.
In addition, the manager works to identify and remediate vulnerabilities, manage risk events and incidents, provide comprehensive management reporting, and support the business in managing third-party relationships. This role also entails training staff and embedding resilience strategies within the first line of defence to effectively manage risk and maintain operational stability across the Society.