Operational Resilience Manager

at  Allianz Services

Allianz Services is part of Allianz Group, one of the world’s leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 7000 colleagues globally.
Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1400 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.
At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

JOB ROLE

The Operational Resilience Manager is responsible for the overall Protection and Resilience domains’ governance, implementation, and compliance with internal and external regulations, but is also involved actively in the incident management and crisis management processes as required.
There are 6 domains under the governance of the Protection & Resilience program:
o Global Incident Management (GIM)
o Crisis Management (CM)
o Business Continuity Management (BCM)
o Protective Security Management (PSM)
o Emergency Response Management (ERM)
o Outsourcing / Third Party Risk Management (TPRM)

WHAT YOU WILL DO

• Offer a unique mix of consultancy & operational services for Global Incident Management and Crisis Management offered to clients globally.
• Ensures the P&R Experts and Coordinator have clear tasks to achieve the objectives and the deliverables of the P&R programs.
• Coordinates and supervises the incident management process (IT and non-IT).
• Ensures the quality and supervises the preparations of periodic reporting.
• Responds to various assessments and requests related to GIM and CM.
• Ensures the quality and supervises the various internal assessments for the domains they are responsible of.
• Supervises the compliance of the local hubs with the internal standards and regulations.
• Ensures maturity growth and regulatory compliance for the P&R domains they are responsible for.Ensures a good collaboration with Risk Management and other connected functions.