Operational Service Desk Advisor - FTC - 12 months

at  Affinity Water

THE ROLE:

To plan Customer Service Technician activity in our three central Regions while causing minimum disruption to our customers. You will help coordinate both planned and reactive activity to deliver optimum efficiency in terms of time, cost and productivity of field based teams.
In addition to meeting or exceeding team standards and objectives you will ensure statutory and regulatory obligations are considered and met. We are looking for people who thrive in an environment where innovation and creativity provides opportunities for continuous improvement for both internal and external customers.

WHAT YOU’LL BE DOING:

• Create schedules taking into consideration internal/external priorities and targets
• Schedules are reviewed and agreed with relevant stakeholders
• All statutory/regulatory obligations are adhered to e.g. Street Works, Leakage, C-MEX.
• A ‘Customer Focused’ approach to continuous improvement which leads to an enhanced ‘Customer Experience’
• Incoming information is critically reviewed and managed or escalated as appropriate
• Work activity is assessed in line with internal priorities and external priorities.
• Balance and re-deploy field based teams to ensure optimum efficiency
• Participate in and promote the internal feedback process, to actively seek and offer feedback in order to achieve continuous improvement
• Participate and promote a Safety, Health and Environmental culture in our teams
• Promote and develop the relationship with Community Operations suppliers/contractors
• Timely and accurate information is provided to our internal/external Customers
• Accurate records are maintained ensuring clarity for auditing purposes