Operational Support Administrator

at  HCML

SKILLS & KNOWLEDGE & EXPERTISE

• Proficient in Microsoft Office software including Excel, Word, Outlook andPowerPoint and be able to add creative flare to all presentations.
• Be familiar with and keep up to date with, the requirements of the Data ProtectionAct.
• Have an excellent telephone manner.
• Have excellent interpersonal communication skills.
• Ensure that a professional; presentable dress code is adhered to when client facing.
• Be comfortable working either on your own initiative or as part of a team.
• Be able to follow procedures, adhere to policies and apply these to the scope ofwork.
• Have a “can do” attitude when dealing with customer calls.
• Feel comfortable in challenging aspects of the role where you feel there may be roomfor improvement/more efficient ways to deal with that aspect.
• Be confident, precise and helpful when dealing with any customer complaints.
• Be able to demonstrate a high level of accuracy with good attention to detail.
• Strive to always “do better”; “think outside of the box” and to become a valuedmember of the team.
• Flexibility and resourcefulness and willing to “go the extra mile” in execution of yourexpected role.
• Be able to develop a robust and in-depth working knowledge of the day to dayactivities relating to Operations Support.
• Employ a flexible attitude in relation to meeting the demands/needs of the workplace.
• Be able to work to tight deadlines and to be calm under pressure.

QUALIFICATIONS & TRAINING

• 5 GCSE’s – A*-C
  All successful candidates will be subject to DBS checks.
  HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

PURPOSE OF THE ROLE

To deliver high quality support to the business including customer focused support
and working closely with the case managers, whilst striving to deliver a streamlined
service. The role of an Operational Support team member is varied and flexible, with
a wide range of duties to be covered within the scope of the role.
Principle objectives and responsibilities include the following, other objectives may be assigned:

KEY RESPONSIBILITIES

• Process incoming communications (post, fax, email), scanning, if appropriate, anddirecting to the relevant person
• Greet visitors in an efficient and friendly manner, recording and escorting them to theoffice
• Process incoming and outgoing invoices and resolving any queries
• Manage reimbursements in accordance with relevant scheme rules and benefits
• Manage office supplies
• Organise refreshments for meetings
• Deal with general business enquiries (face to face and telephone) directing them asappropriate
• Provide administration support to the case management team
• Chase clinical information in a timely manner demonstrating professionalism whilstbeing assertive.
• Provide administration support for the health surveillance team
• Format documentation as required to adhere to company brand, policy and ourquality management standards
• Arrange property maintenance as directed
• Conduct reception duties and administration for clinic in Barbourne – Worcester
• Process Data Subject Access Requests in accordance with the ICO guidelines
• Handle and coordinate complaints via email and telephone
• Complete tasks requested to be completed required by management
• Demonstrate a professional and respectful approach during all interactions