Operational Support/Business Manager

at  Shavata Brow Studios

JOB DESCRIPTION

Shavata Singh, CEO & Founder of Shavata Brow Studio is a Brow Expert with over 30 years’ experience in taming unruly brows, a recognised leader in the beauty industry and a favourite with celebrities, press & influencers, London’s original Brow Queen is renowned for ‘creating the perfect arch.’

KEY REQUIREMENTS:

· Minimum 1 year Management retail experience
· Experience with a high-end brand
· Friendly
· Be a team player
· Have excellent customer service and communication skills
· Welcome the challenge of working in a fast-paced environment

Education:

• GCSE or equivalen

Experience:

• Front desk: 1 year (required)
• Customer service: 1 year (required

Experience:

• Managing: 1 year (preferred

THE ROLE & RESPONSIBILITIES

The role includes answering calls, making bookings on our clinic system, greeting clients, taking payments and supporting the therapists and stylists.
The successful candidate must be a seasoned seller with a proven background in a similar role. Retail experience within the beauty sector is essential and preferably with brows and lashes, as is a positive approach to solving problems and managing deadlines.
This role is hard work that requires someone with true dedication to succeed! In return you will receive a competitive salary, commission on targets achieved and the support to help you grow within our company.
All job offers are subject to right to work in the UK and proof of right to work must be shown at the interview stage.
If you meet the above criteria then we look forward to hearing from you.

RESPONSIBILITIES

• Make appointment bookings using our online booking system
• To process payments
• To promote other services and products to customers as appropriate
• To answer calls, contact clients via telephone / email, and handle complaints in a timely and professional manner
• To fill in with beauty treatments when needed
• To smoothly take over the client’s journey from the therapist/stylist and complete payments and appointment bookings.

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Referral programme

Job Type: Full-time
Pay: £14.00-£16.00 per hour
Expected hours: 40 per week

Benefits:

• Referral programme
• Store discount

Schedule:

• Day shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Tips

Education:

• GCSE or equivalent

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person
Job Type: Full-time
Pay: £14.00-£16.00 per hour
Expected hours: 40 per week

Experience:

• Front desk: 1 year (required)
• Customer service: 1 year (required)

Language:

• English (required)

Work Location: In person
Job Types: Full-time, Permanent
Pay: £14.00-£16.00 per hour
Expected hours: 40 per week

Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Company pension
• Employee discount
• Referral programme

Experience:

• Managing: 1 year (preferred)

Work Location: In person
Reference ID: Operational Support/ Business Manage