Operational Support / Lead Care Coordinator

at  Quay Primary Healthcare CIC

To undertake day-to-day line management of all care coordinators across the PCN. Support the retention of staff and ensure HR needs are met all care coordinators Support the recruitment processes for new PCN staff, from advert to appointment, as required. Arrange and oversee staff induction and training, ensuring staff have completed all training Conduct appraisals and support performance management of designated PCN staff as agreed. Personal and Professional Development Keep abreast of national and local guidance on PCNs Take responsibility for own development, learning and performance.
Participate in an annual individual performance review, and take responsibility for maintaining a record of own personal and professional development Collaborative Working The PCN is focused on building relationships with other local health and social care providers for the benefit of effective Primary Care service delivery to our patient population. Recognise the roles of other colleagues within the PCN and in other organisations and their role to patient care. Demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g., ICBs) Demonstrate ability to work as a member of a team Recognise personal limitations and refer to more appropriate colleague(s) when necessary Actively work toward developing and maintaining effective working relationships both within and outside the practice, PCN and locality Foster and maintain strong links with all services across locality Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships Demonstrate ability to integrate general practice with community and hospital teams Liaise with other stakeholders as needed for the collective benefit of patients To deliver a high standard of patient care, leading the Care Coordinators within the network, to work collaboratively with the PCN members to meet the needs of patients. Leading the Care Coordination Team from within a multidisciplinary team and to support the connections of our local network of care providers, monitoring and evaluating the care delivered and aims to work in line with the NHS 10 Year Plan.
Other Duties and Responsibilities utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care support patients to utilise decision aids in preparation for a shared decision-making conversation. holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level; provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; and support the coordination and delivery of MDTs Personal Management Recognise and work within own competence Prioritise, organise and manage own workload in a manner that maintains and promotes quality Demonstrate understanding of the implications of national priorities for the PCN Keep abreast of the PCN Network Contract DES requirements and associated service specifications Bring to attention of the Strategic Manager and Clinical Director any clinical incidents, and participate as required in any investigation and learning exercise Bring to attention of the Strategic Manager and Clinical Director any formal complaints, and participate as required in any investigation and subsequent learning exercise Education, Training and Development: Participate in relevant training programmes Maintain a statutory and mandatory training record This job description may be reviewed in the light of changing organisational and service needs. Any changes will be fully discussed with the post holder. The post holder may also be required to carry out other work appropriate to the grade of the post

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