Operational Support Manager

at  Liverpool Heart Chest Hospital NHS Foundation Trust

To support the Divisional Management Team by the collection and analysis of performance data in order to inform decision making. This will require liaising with various staff disciplines to organise additional capacity to meet the demands placed on the Division

Support the SLM and lead when appropriate on service improvement projects

• Complete monthly staff SVL/sickness report, ensuring accuracy of staff contracts & staff hours worked. Report inaccuracies and ensure completion of contractual change forms with appropriate management and financial approval.
• Ensure live rosters are maintained within Critical Care via Electronic Rostering database for in excess of 200 staff. Have access to undertake a high level of administration within the system including editing of contracts, new starters and leavers. Ensure the team complete changes to the off duty by amending shifts worked .
• Manage the process for inputting and approving bank/agency timesheets; ensuring timely approval of payments for bank worked and provide evidence and assurance of shifts worked.
• Monitor agency / bank usage via a database, reported to Unit and Divisional Managers.
• Ensure the Admin Team provide assistance in the management of the unit annual leave database, ensuring annual leave / time owing hours owed are accurate for leavers, and recovered / paid via Trust Payroll services. Demonstrate an up to date and accurate record of information for leavers with a clear audit trail.

Any other duties at the request of the SLM within the scope of the post.
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision ‘to be the best cardiothoracic integrated healthcare organisation’.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Work closely with the management team to develop demand and capacity models specific to the service line
Represent the Division at meetings when requested and appropriate Managerial responsibility for admin and clerical staff within the Division/Service Line.
Maintain the efficiency of the service by ensuring that plans are in place for adequate clerical cover, including arrangements for planned and unplanned absence

Effectively support the Critical Care unit stock management processes / systems working closely with unit stock assistant

• Support the Division in the identification of potential areas for savings to contribute to the cost improvement programme.

Please refer the Job description for details