Operational Support Manager

at  Somerset NHS Foundation Trust

JOB SUMMARY

An exciting opportunity has arisen in the Medical Service Group Directorate for a Operational Support Manager in Neurosciences.
Applicants should be able to demonstrate good effective communication, organisational and leadership skills.
This is a cross county role and a driving licence and access to a vehicle is required.

ABOUT US

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!

JOB DESCRIPTION

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

The post holder will manage the specialties PTL on a weekly basis, join the PTL meetings and provide all necessary updates. They will also manage the DM01 return for the specialty, if appropriate. The post holder will closely monitor and put improvement plans in place for all KPIs including clinic utilisation and DNA rates.
The post holder will provide operational support to the Service Manager ensuring that all medical administrative staff are complying with RTT (Referral to Treatment) national and local guidelines. Support and take necessary action to ensure patients pathways are progressed to achieve RTT and cancer (where appropriate) performance targets which will also involve monitoring of data quality. Respond to PALS concerns and support the formal complaints process ensuring timely responses to concerns raised, undertaking demand and capacity reviews, overseeing the efficiency of rotas and scheduling outpatient activity (including theatre activity when appropriate), and other tasks as the need arises.
The post holder will provide day to day management, recruitment, training and leadership to the administration team and will play a key role in the development of the administration service to streamline processes. This will include monitoring adherence to Trust targets and policies, auditing workloads, overseeing appraisals, sickness absence monitoring and performance management.