Operational Support Officer (Failsafe Officer)

at  Wye Valley NHS Trust

We have an exciting opportunity for an Operational Support Officer to join the Head, Neck and Orthopaedic Directorate - focusing primarily on Ophthalmology.
You will need to be highly motivated with a high level of professionalism, excellent communication skills and the ability to work in a team. You will need to be adaptable and flexible to meet the demands of the services.
The role is imperative to support the smooth running of the Directorate services and will mainly compromise of creating and monitoring service rotas. The post holder will need the ability to problem solve and know when to escalate any issues that may arise.
Administrative Responsibilities
Undertake routine monitoring of EPR and RTT; data quality reports system to ensure waiting times; booking targets are met and that patients will not breach the in-patient and outpatient targets and escalate areas of concern to the Directorate support team.
Monitor Patient Tracker List investigate outliers and escalate issues as appropriate.
Input and produce data in support of the administration management of the Directorate e.g.: ESR; EPR; rotas; trackers; Datix, Integra; Shared drives
Support project work as delegated e.g.: coordinating authorised waiting list initiatives; EPR training
Undertake administrative tasks and storage in support of the Directorate Team e.g.; arrange meetings; take minutes; typing of policy / SOP; completion of action logs; manage diaries
Develop and maintain robust Directorate and Speciality systems that capture and enable timely access and accurate monitoring of relevant information.
Input data into relevant systems as a routine or as delegated in support of the Assistant General Manager Directorate e.g.: RTT reports Datix; ESR; trackers; clinic requests; WLI requests;
Assist in delegated escalation issues across the inpatient / outpatient services as part of Business Continuity and Emergency Planning.
Oversight of Consultant annual leave and close liaison with the Deputy General Managers to ensure capacity planning is updated routinely.
Monitor mandatory training throughout the Admin Teams
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.
More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”
Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.
For more information about the role and responsibilities please see the attached job description and person specification

Please refer the Job description for details