Operational Technology Network Specialist / Alectra Utilities

at  The MEARIE Group

EDUCATION

• Degree or College Diploma in Computer Science/Information Systems or recognized equivalent
• Cisco certification training
• Microsoft Certified Systems Engineer (MCSE) and CCNA designations
• Demonstrated knowledge of operating systems and server usage, installation, configuration and maintenance and other major applications
• Demonstrated knowledge of personal computer and server hardware installation and configuration
• Knowledge of OT Technology and Infrastructure peripherals
• SCADA – Detailed knowledge of real time operating systems an asset.
• Proficient in Microsoft Suite of desktop products, applications, and operating systems
• Extensive knowledge of PC’s, communications networks, and peripherals

EXPERIENCE

• 5-7 years’ experience in large OT infrastructure organization
• Strong infrastructure experience across vendor platforms and communication systems
• Experience installing and configuring SCADA servers and SCADA client hardware.
• Experience providing end-user support for SCADA with application specific issues. Experience testing patches and system updates.
• Experience in disaster recovery implementation and execution

SKILLS/ABILITIES/COMPETENCIES

• Industry awareness of technical developments in IT/OT and applies them to corporate networks as appropriate.
• Ability to analyze, evaluate, and set a course of action under stressful and time sensitive conditions
• Energetic and enthusiastic team player committed to the overall success of IT and business organization
• Excellent problem-solving and analytical skills with the ability to provide practical and/or innovative solutions to complex technical issues
• Strong written and presentation skills, with the ability to explain technical information in an organized and concise way
• Ability to promote continuous improvement through innovation and technology
• Ability to plan, prioritize and execute multiple projects and initiatives within established timelines

POSITION PURPOSE:

Reporting to the Manager, Operational Technology (OT), the Network Specialist is responsible for the operation, performance, reliability, availability and security of Operational Technology and SCADA WAN network. The role provides insight to the security and integrity of data, data systems and data networks across the organization. This position provides network design principles and standards in the architecture of all OT technologies. It also interfaces with the corporate PMO to provide leadership and guidance on project activities and provides direction to support staff in the day to day procedures of OT network management. The role provides oversight and management of all corporate metrics, reporting, capacity planning, and business case input to steward technology improvements in support of capital program.

RESPONSIBILITIES:

• Oversees the day to day operation and stability of all OT networks, including corporatewide area network
• Administers and manages the installation, configuration, and day to day planning and monitoring of all OT network infrastructure, operating systems, integrated applications and peripherals with support from network operations
• Administers and manages the configuration, maintenance, and troubleshooting of Microsoft Active Directory roles and features, Users / Computer Accounts, and Group Policies
• Actively works with IT Security to develop, implement and enforce cyber security policies and procedures (Antivirus, Windows Updates, AAA Authentication, IDS)
• Administers DMZ and data flow between Operations network and outside networks
• Designs and configures all OT network devices including switches, routers and firewalls
• Designs and configures all OT hardware devices including servers and workstations
• Administers Operations backup and recovery implementation (hardware and application software) including restoration and back up of network devices on Operations WAN
• Leads and troubleshoots all hardware and software related incidents as per defined SLA’s and vendor commitments
• Manages all vendors and service providers coordinating purchasing of all service products, and metric reporting
• Provides guidance and coaching to Service Desk support staff in all appropriate related to day-to-day OT network management activities
• Creates and implements policies, procedures, and standards across all infrastructure platforms and ensures compliance with IT policies and procedures to support corporate objectives
• Collaborates with business stakeholders, technology partners, vendors and support staff to select new solutions/technologies that meet business needs and align to the IT/OT architectural plan
• Ensures compliance with IT/OT audit functions related to network operations
• Responsible for all automation initiatives to streamline all processes and recovery procedures to improve service delivery and overall operational efficiency
• Participates as a subject matter expert for all Disaster Recovery activities
• Ensures compliance to legislative, regulatory and Health & Safety policies, procedures and standards
• May be required participate in on-call rotation to provide 7x24 support for key network systems.
• Performs other duties as assigned.