Operations Administrative Assistant: Cleaning

at  University of the Witwatersrand

REQUIREMENTS:

• Grade 12
• Certificate in Operations/Hospitality (Services – related industry)

REQUIRED YEARS OF RELATED EXPERIENCE:

• 3-5 years Cleaning Supervision and Administration
• 3-5 years Staff Management Experience

COMPETENCIES (KNOWLEDGE, SKILLS AND BEHAVIOR)

• Communication Skills
• Customer Focus
• Relationship Building
• Deadline Driven
• Judgement
• Decision Making Skills
• Result Orientation

COMPLIANCE/STATUTORY REQUIREMENTS (KNOWLEDGE, UNDERSTANDING AND OR TRAINING):

• Occupational Health and Safety Act (OHSA)

• Plan, organize, prioritize and manage the work of subordinates
• Provide guidance, train, and correct subordinates
• Implement University disciplinary process when required
• Effective handling of clients’ requests and complaints
• Call Logging
• Customer Complaints
• Escalation of unresolved complaints to management
• Communication of all Cleaning related schedules Leave Administration
• Capture all approved leave requests on the system
• Attendance Register Administration
• Ensure that the Attendance Register corresponds with approved leave and overtime
• Stores Administration
• Verification of stock figures
• Capturing of closing stock figures
• Ordering of stock as and when required
• Plan and coordinate all specialized cleaning projects
• Services malfunction reporting
• Building related maintenance issues
• Cleaning/hygiene related issues
• Handling of queries
• Taking meeting minutes to all customers
• Assist with any administrative duties as per instructions/based on operational needs
• Bookings of ad hoc services needed by the division
• Keeping abreast with Industry Trends and Best Practice
• Generate quotations as and when required
• Monitor actual expenditure against the budget
• Effective handling of clients’ requests and complaints
• Call Logging
• Customer Complaints
• Escalation of unresolved complaints to management
• Communication of all Cleaning related schedules Leave Administration
• Capture all approved leave requests on the system
• Overtime Administration ¿ Capture all OT on the system
• Attendance Register Administration
• Ensure that the Attendance Register corresponds with approved leave and overtime
• Stores Administration
• Verification of stock figures
• Capturing of closing stock figures
• Ordering of stock as and when required
• Services malfunction reporting
• Building related maintenance issues
• Cleaning/hygiene related issues
• Contracts management
• Handling of queries
• Liaise with Service Providers to update stock catalogues
• Taking meeting minutes to all customers
• Assist with any administrative duties as per instructions/based on operational needs
• Bookings of ad hoc services needed by the division
• Keeping abreast with Industry Trends and Best Practice