Operations Administrator

at  DHL

Position: Operations Administrator
Contract Type: Permanent– 40 hours per week
Location: Glasgow
Shift: Days (Monday – Friday / 12:00-21:00)
Salary: £23795.20
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

ABOUT THE ROLE:

We are looking for a detail orientated person who can manage their own workload to join our depot and assist with day-to-day administrative tasks, dealing with telephone enquiries and escalating queries when necessary. You’ll use our system to check discrepancies and will complete all driver documentation and reports.

KEY ROLE RESPONSIBILITIES:

• Driver brief and debrief
• Allocate collections and deliveries
• Taking calls and managing customer complaints
• Answering and raising tasks on Salesforce CRM
• Occupy the customer collect/drop-off point
• Complete day to day admin tasks
• Carry out any other duties that may be required in the context of the job role as instructed by the Site/Operations Manager.

WHAT WILL YOU NEED TO DO NEXT?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV