Operations Administrator

at  Pathfinder Legal Services Ltd

MAIN ACCOUNTABILITIES:

1. To assist the Practice Manager (Operations) in the development, implementation and monitoring of support services to all staff within the firm.
2. To identify, manage and resolve Operational issues, including communication of issues to the Practice Manager (Operations), Compliance Officer, COLP or COFA when necessary.
3. To ensure compliance with Operational requirements, including sourcing and delivering training to staff as necessary.
4. To be a point of contact for Operational queries including management of the Operations Inbox and dealing with queries in a professional and timely manner.
5. To maintain all internal Operational records and liaise with Managers to ensure completion of relevant documentation.
6. To build and maintain effective working relationships with colleagues to ensure the delivery of a seamless and customer focused service in relation to the administrative function of the firm and ad-hoc projects as required in a timely manner.
7. Work cohesively with the Operation Administrators – HR/Recruitment and Compliance to respond to and manage any Operational questions and queries, escalating anything more complex to the Practice Manager (Operations)
8. To carry out other duties which fall within the broad spirit, scope and purpose of the job description as required by the Director of Pathfinder Legal Services Ltd or Practice Manager (Operations) from time to time and which are commensurate with the grade of the post.
9. To buddy, train and support colleagues.

For a copy of the full Job Description and Person Specification and details of our other vacancies, please visit our website www.pathfinderlegal.co.uk/careers.