Operations Administrator

at  The Social Interest Group

ABOUT THE ROLE As an Operations Administrator based in West London, youll be at the heart of our team, supporting the Service Manager with varied and dynamic back-office tasks. Your role will encompass audit, compliance, health and safety, housing and tenancy management, financial management, and more. Youll also manage report creation, software admin, and ensure our policies and processes run smoothly. Plus, youll have the chance to build valuable relationships within and outside the organisation.
Join us and make a real impact in a vibrant and exciting environment! Shift Pattern: 2x 12.5 hour shifts - Hours can be flexibly worked in line with service needs and at managers discretion. Some work from home also possible. ABOUT THE SERVICE Our residential services in Ealing provide a recovery focused service to men and women with long term mental health difficulties.
The service works with the Participants & Residents to increase their independence and move them on into lower support accommodation. We work closely with mental health services, other partner agencies and careers to improve living skills, increase social inclusion, and help individuals understand and manage their mental health in order to improve their quality of life. The services are spread across 2 sites with 18 bedspace. We provide personalized support around daily living skills such as budgeting, shopping, cooking, reminders to take medication and developing a structured weekly routine.
ABOUT YOU The ideal candidate will be a proactive administrator, capable of using their initiative and thinking quickly to provide support. They will be adaptable, with experience working with multiple stakeholders. Excellent written and verbal communication skills are essential, as well as the ability to build impactful relationships. Benefits, including Non-Contractual Perks 25 days annual leave, increasing with the length of service Training and Development, including access to courses, upskilling, and progression plans Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments Employee Assistance Programme, including counselling Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards If you have the passion, creativity, and tenacity to make a real difference in people’s lives, challenge stigma and make our communities safer, we would love to hear from you! OVERVIEW OF KEY RESPONSIBILITIES Manage overall back-office duties, supporting various tasks and initiatives. Create and maintain spreadsheets using formulas and formatting. Organise and coordinate meetings based on service needs.
Log repairs, record health and safety checks, ensure risks and incidents are properly logged, and book and oversee repairs and maintenance. Assist with service level finance, maintain up-to-date administration, including petty cash management, banking, and service charges. Create and maintain organised records. KEY CRITERIA What we are looking for: Experience working for multiple stakeholders and working to deadlines What we would like, but not essential: Experience of developing and maintaining office administration system Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people’s own homes), probation settings, and hospitals awaiting discharge.
We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work?
Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Our Values Ambition Eager to succeed and to accomplish as much as possible for our people Empowerment Giving staff and the people we support the tools, training, and information they need to achieve their potential Transparency Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff Inclusivity Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right ADDITIONAL INFORMATION We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. Organisationally, were proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call us on 020 3668 927

Please refer the Job description for details