Operations Agent / Business Aviation Center

at  luxAirport

EXPERIENCE :

Proven first professional experience in an airport environment and/or in any job involving top-of-the-range services for a demanding clientele

SPECIFIC KNOWLEDGE LINKED TO THE JOB:

• Strong customer focus
• Organisational skills and good management of priorities
• Proactive, common sense and solution-oriented
• Excellent communication skills and adaptability
• Experienced profile and inclined to work as part of a team
• Absolute respect for the rules of confidentiality affecting the activities of the Business Aviation Center
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YOUR DAILY TASKS

• Providing operational, commercial and administrative support for the Business Aviation Centre, as well as providing additional daily assistance for the protocol activities of the VIP Lounge;
• Receiving and handling all customer and crew requests at the Business Aviation Centre;
• Coordinating and following up operators’ requests for assistance (using internal management tools);
• Ensuring and monitoring the planning and follow-up of flight operations (radio frequency, weather, Notam, flight planning, various services);
• Ensuring that arrivals and departures run smoothly and are processed correctly (communication to partner service providers, authorities, airport security, customs, police, etc.);
• Ensuring customer loyalty and being a driving force in the continuous improvement of the services offered;
• Carrying out customer invoicing and payment operations;
• At the same time, on a daily basis as well as during exceptional events, welcoming passengers to the VIP Lounge and providing related services in accordance with the specific specifications of a demanding clientele.