Operations Analyst - 12 month FTC

at  Vanquis Banking Group

YOU AND YOUR TEAM:

As an Operations Analyst you will be reporting into the Strategy Manager in Customer Operations Strategy. We are seeking a talented Analyst to join our dynamic team. This is a varied role working across diverse teams on making improvements to the services and experiences we offer our customers.
As a department we collaborate with cross-functional teams to analyse data, generate insights, propose and implement customer improvement solutions and support decision-making processes.
Your work will be pivotal to the support of our customers and our strategic initiatives to help us achieve our goals. The role requires individuals who are exceptional problem-solvers, tactical thinkers, organised, and highly skilled communicators.

WHO WE ARE:

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life’s opportunities. Established in 1880, we’re now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.
We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our ‘Buy as You Earn’ scheme.
We’re about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you’re here to build your career, so we help every colleague with training and development opportunities. Making sure there’s always something new to learn.

AS A OPERATIONS ANALYST, SOME OF THE KEY RESPONSIBILITIES ARE:

• Providing management with analytical insight, performance reporting, forecasting, and ensuring best practice in all projects and programmes. Develop and maintain dashboards and reports
• Participate and support in customer improvement strategies and projects by articulating and developing solutions to address varied customer scenarios
• Ensure all deployed strategies, solutions, and processes are adequately documented with appropriate controls, governance, and risks recorded.
• Support data-driven decision-making across the organization