Operations Analyst

at  Bank of America

SKILLS THAT WILL HELP (OPTIONAL):

• Derivative and Custom Service Experience is desirable.
• Commitment to challenging the status quo and promoting positive change.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.

ROLE DESCRIPTION:

We are seeking a dedicated Operation Analyst to join our Equity Derivative Settlements team in Chester serving our priority clients, in which you will provide technical and support in an industry leading Derivatives support function for one or more Derivatives product areas.
This team is a very established team that has been in the Chester location for 10 years now so they have a positive presence in this location. You will be in contact with partners globally, some of which will be very senior people. The locations could range from Hong Kong, Singapore, London or New York so you will have the chance to create solid relationships with these locations. This is an exciting opportunity if career development is something you are passionate about.

RESPONSIBILITIES:

• Providing excellent client service to our priority clients to agree cash flows, providing all round client service to our global business.
• Investigating and resolving pre and post cash settlement discrepancies and non-receipts. Undertaking cash reconciliations.
• Reporting on and clearing cash breaks. Analysing and resolving a wide variety of derivatives operations problems.
• Liaising with London, Hong Kong, Singapore and New York Trade Support to resolve and call out risk and break issues.
• Adding value though implementation of improvements to the system infrastructure and control environment by taking part in project and ad-hoc testing.
• Performing root cause analysis, communicating updates and critical issue to senior management and making constant effort to improve client service and efficiency.