Operations Analyst

at  Bank of America

JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

JOB DESCRIPTIONS

Canada Banking Operations supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, and Client Account Management, servicing our large Corporate, Commercial, and Business Banking clients.
This is a rotational role within Canada Treasury Operations where the successful candidate will learn and be trained to support functions across multiple teams. The Operations Analyst will be required to execute tasks and functions assigned to the highest standards to support the day-to-day operational business objectives, serve our corporate clients and manage risks appropriately.

REQUIREMENTS

• Three to five years of experience within Operations environment with a financial institution.
• Post-secondary education or equivalent experience > 5 years.
• Knowledge of payment processes and Canadian clearing systems/rules an asset.
• Ability to execute tasks assigned with exceptional quality and accuracy.
• Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset.
• Excellent communication and problem-solving skills
• Demonstrated initiative and the ability to work with minimal supervision.
• Ability to write procedures and desktop job aids.
• Ability to multi-task and identify root cause of payment failures or errors.
• Strong accounting skills
• Team player with strong people and customer service skills
• Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activities.
• Ability to meet established deadlines in a fast-paced environment.
• Willingness to learn and take on new tasks, as required.
• Availability to work shifts, statutory holidays, and weekends, as required.

SKILLS

• Process/Operational Excellence, Improvement and Execution
• Project/Program Planning & Execution
• Reconcilement
• Regulatory Reporting
• Research and Adjustments
• Operational Risk/Business Controls
• Process Design and Development

• Production support activities including data entry and verification functions.
• Prepare, input/verify processing entries.
• Monthly input of capacity metrics for reporting.
• Liaise with other departments as applicable to support day to day functions.
• Handle incoming/outgoing inquiries received.
• Ensure all monthly status logs are updated and accurate.
• Execute other control related duties/functions as assigned to department.
• Actively support efforts that strive for continued Operational Excellence within the organization.
• Support end user and performance acceptance testing as applicable.