Operations Analyst, Client Due Diligence (Periodic Review)

at  TD Bank

JOB DESCRIPTION:

TD Bank Financial Group is regulated by and subject to supervision and examination by the Office of Superintendent of Financial Institutions (Canada) and other regulators of financial institutions in various jurisdictions in which we carry our business in (e.g. Monetary Authority of Singapore, Hong Kong Monetary Authority, etc.). As a member of the TDS Client Due Diligence in Singapore, the Operations Analyst is responsible for performing periodic reviews in accordance to the statutes set by the various financial regulators.

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Perform Periodic reviews by conducting AML/KYC due diligence on clients in Regional offices within the stipulated deadlines
• Enter/enrich clients’ data and upload documentations on TD’s Know Your Customer (KYC) system
• Work closely with the Sales and Trading desks and potentially interact directly with clients as required
• Conduct client outreach primarily by emails and occasionally via phone calls
• Liaise with Regional counterparts to consolidate requirements to avoid multiple touchpoints during client outreach
• Liaise with internal stakeholders (e.g. Sales and Trading desks, Data Services teams, etc.) on queries/suspension of codes on trading and book of records systems
• Liaise with regional Financial Crime Risk Management (FCRM) teams for escalations / guidance
• Involve in projects for new processes or industry initiatives, and internal / external audits
• Ensure knowledge of AML regulations and compliance policies are always current and applied on a regular basis
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedContribute to business objectives for operational excellence
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• identify, suggest and actively participate in improving standards, policies, procedures, and solutions

• Conduct Business Acceptance Test for KYC system upgrades and patch releases
• Actively participate in developing, testing and implementing new or enhanced processes and other process improvement initiatives
• Perform ad-hoc amendments to KYC system in accordance with on-demand requests
• Perform ad-hoc name screening for requests received from regulators or enforcement agencies