Operations Analyst, Compliance & Fraud

at  Wingspan

WHO WE ARE

In today’s economy, an increasing number of workers are choosing to freelance. By 2027, half the U.S. workforce will be independent contractors. Yet there is no system of record for this vast self-employed community and the legions of businesses that increasingly rely on it. A new paradigm is needed to accommodate the future of work that is suddenly no longer in the future. That is what Wingspan is building.
Wingspan is the first payroll platform designed specifically for independent contractors and their businesses. We make onboarding, payments, and compliance easy for flexible workforces of all sizes. Whether you’re a one-person business or a large enterprise, Wingspan has you covered.
We’re a Series A startup based in NYC with backing from some of the best VCs and operators around, including Andreessen Horowitz (a16z) and the CEOs and founders of Warby Parker, Harry’s, Allbirds, Invision, and Flatiron Health.
Now we’re hiring for you: an ambitious individual ready to help build, design, and take us to the next level.
Are you ready to be part of a team redefining the future of work? Apply now!

QUALIFICATIONS

• Worked in other FinTechs or innovative financial institutions with prior experience in BSA/AML regulations and financial crime compliance.
• 2-3 years of experience in KYC compliance review, transaction monitoring and surveillance investigations in AML, counter-terrorism, anti-bribery, and anti-fraud.
• Experience reviewing alerts, conducting case investigations, and drafting/filing Suspicious Activity Reports (SARs).
• Ability to make risk-based decisions with current (and sometimes limited) information.

REQUIREMENTS

• Work Experience: 3+ years working directly for SaaS or fintech companies in compliance and fraud operations
• Process Improvement: Demonstrated initiatives in streamlining support efficiency through documentation and internal processes.
• Team Collaboration: Ability to work well both independently and as part of a team, collaborating effectively with colleagues.
• Early-Stage Mentality: Ability to navigate complex challenges and remain confident in a rapidly changing, fast-paced environment.
• Analytical Ability: Strong analytical skills to investigate complex technical issues, identify patterns, and propose solutions.
• Customer Issue Resolution: Effective and efficient resolution of customer issues is critical for this role.

BENEFITS & PERKS

• Unlimited vacation
• Competitive stock option package
• $300 one-time WFH stipend
• Top of the line 14” Macbook Pro
• Travel stipend for team off-sites
  We appreciate candidates who are open and honest about what they’re looking for so we can ensure it’s a fit on both sides.
  Wingspan does not accept agency-provided resumes from recruitment firms we do not partner with, and any unsolicited resumes sent to our job-related emails or staff will not result in charges to Wingspan.
  At Wingspan, we are an equal opportunity employer passionately dedicated to fostering a diverse and inclusive workplace. We wholeheartedly believe that embracing diversity of perspectives and backgrounds is essential to building the best products and providing delightful experiences for our users and team members. We are proud to maintain an environment free from discrimination, retaliation, and harassment.
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, ancestry, ethnicity, marital status, pregnancy, disability, genetic information, protected veteran status, or any other characteristic protected by law or ordinance. As we strive for excellence, we are committed to ensuring fair employment practices and business dealings and rejecting any form of discrimination or retaliation. These protections and commitments extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, Wingspan also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
  If you would like to request an accommodation as part of the application process, please contact Ariel Sachtjen at ariels@wingspan.app.
  Join us in our mission to create a company and products we love, as we celebrate our diverse workforce and promote an inclusive work environment that drives innovation and success.

IMPACT OF THE ROLE:

As an Operations Analyst, Compliance & Fraud, you will play a critical role in managing and optimizing our compliance and fraud operations. You will collaborate with the engineering, product, and legal teams to provide timely and effective resolution to escalations, manage operational processes, and ensure all procedures run smoothly. Your mission is to enhance our operational efficiency through process automation and documentation, reducing the volume and response time of support escalations.
This role will be based in Poland and will have a remote work model that consists of remote work expectations. We believe this approach fosters a more productive and engaging work environment while supporting our commitment to employee well-being and work-life balance.

WHAT YOU’LL DO:

• Handle all technical escalations from the support team related to payments and platform issues.
• Oversee manual operational tasks, transition these processes from manual to automated, and ensure no bugs or issues arise during this transition and lifetime of the product or process.
• Continuously improve the processes for handling payment and compliance escalations and operational tasks to increase efficiency and effectiveness.
• Create and Develop new processes for platform and payment escalations, ensuring all processes run smoothly.
• Manage KYC onboarding, compliance review queues, AML transaction monitoring, and ledger reconciliation.
• Handle bank compliance requests, manage complaints, and maintain strong relationships with banking partners.
• Gather and analyze data on technical escalations and manual operational tasks to identify patterns, inefficiencies, and areas for improvement.
• Conduct data-driven reviews of KYC onboarding, compliance review queues, AML transaction monitoring, and ledger reconciliation