Operations Analyst

at  Mercer

Our Mercer Wealth business is seeking candidates for the following position based in one of our UK offices:
Operations Analyst
If you are a self-driven individual with a passion for operational excellence and a desire to make a significant impact, we would love to hear from you.

What can you expect:

• Our Mercer Wealth business in one of the largest in the UK, encompassing many unique business lines, services and teams.
• You will be joining a team of nearly 20 colleagues who are responsible for a suite of daily activities that support our business and an array of complex projects that help shape the future direction of our business.
• Your ability to work effectively, delivering on weekly obligations with little supervision will create the ideal environment for you to thrive.
• You should thrive on making the complex, simple.

What you will be rewarded with:

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will rely on you to:

• Conduct in-depth analysis of operational processes, identifying areas for improvement and implementing effective solutions to enhance efficiency, productivity, and cost-effectiveness.
• Collaborate with cross-functional teams to gather and analyze data, ensuring accuracy and completeness.
• Develop and maintain operational metrics, dashboards, and reports to monitor key performance indicators (KPIs) and provide actionable insights to management.
• Identify trends, patterns and anomalies in operational data, and present findings to stakeholders in a clear and concise manner.
• Support the development and implementation of operational strategies, policies and procedures to optimize business operations.
• Conduct regular audits and quality checks to ensure compliance with internal policies, industry regulations and best practices.
• Assist in the preparation of operational budgets, forecasts and financial analyses.
• Collaborate with IT teams to leverage technology and automation tools to streamline processes and improve operational efficiency.
• Stay updated on industry trends, emerging technologies and best practices in operational analysis whilst recommending innovative solutions to drive continuous improvement.

What you need to have:

• Proven experience as an Operational Analyst or in a similar role within a large corporate environment.
• Strong analytical and problem-solving skills with the ability to collect, organize, and analyze large datasets.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, etc.).
• Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner.
• Strong attention to detail and the ability to work independently and collaboratively in a fast-paced environment.

What makes you stand out:

• Knowledge of operational best practices, process improvement methodologies (e.g., Lean Six Sigma), and project management principles.
• Familiarity with regulatory requirements and industry standards related to operational processes.
• Ability to adapt to changing priorities and handle multiple projects simultaneously.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

Please refer the Job description for details