Operations Analyst

at  NCC Group

Thank you for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.
We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Operations Analyst.
About Escode
Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding code or investors are licensing software, Escode’s comprehensive services provide the necessary protection to safeguard investment in digital assets.
As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability.
Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited code as stipulated in the escrow agreement. This verification process provides investors with the confidence that their investments are backed by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies.
Responsibilities:

The key responsibilities of the Operations Analyst role are:

• Perform integrity testing of Escode deposits (a process of basic validation) to ensure the contents are virus-free and accessible, in line with operational level agreements.
• Perform accurate updates to the relevant business systems following the integrity testing of a given Escode deposit.
• Liaise with contracted parties and internal departments to address any issues which may arise during the material depositing process (such as export controls, ITAR, personal data, incomplete deposits etc.).
• Liaise with the Escode Legal team on any applicable matters relating to sensitive data or compliance/regulatory requirements.
• Perform Verification exercises which are within the skillset of the individual Operations Analyst.
• Produce and issue Integrity Test/Verification reports, ensuring all documentation meets the required accredited standards.
• Liaise with contracted parties to address any questions relating to a given Integrity Test/Verification.
• Liaise with finance/invoicing teams to ensure invoices are raised for any chargeable work.
• Handling of requests to release or destroy deposits with the Deposit Operations team, in line with company policy and legal contracts.
• Handling of inbound customer queries.
• Participate in both internal and external audits, as and when required.

Where reasonable requests are made from management, aside from the responsibilities above, the Operations Analyst will carry these out to the best of their abilities.

Key competencies required:

• The key competencies expected of an Operations Analyst are:
• A high-level of accuracy and attention to detail, in relation to any of the key role responsibilities.
• Confident, clear communicator, both written and verbal.
• Excellent time management skills with the ability to constantly assess priorities and make sensible decisions based on this.
• Knowledge and experience of working with common, modern operating systems.
• An understanding of virtualisation, with a particular focus on VMware.
• Educated to A-Level/Degree level in an IT, computing or relevant discipline.

Desirable skills:

• The following are the desirable skills for an Operations Analyst:
• Experience with Salesforce.
• A basic understanding of the public-cloud providers, such as AWS or Microsoft Azure.
• Basic programming experience with a knowledge of common languages (SQL, C/C++/C# etc.).
• A basic understanding of the various software development lifecycle models.

So, what’s next?
If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to global.ta@nccgroup.com .
About your application
We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement

• Perform integrity testing of Escode deposits (a process of basic validation) to ensure the contents are virus-free and accessible, in line with operational level agreements.
• Perform accurate updates to the relevant business systems following the integrity testing of a given Escode deposit.
• Liaise with contracted parties and internal departments to address any issues which may arise during the material depositing process (such as export controls, ITAR, personal data, incomplete deposits etc.).
• Liaise with the Escode Legal team on any applicable matters relating to sensitive data or compliance/regulatory requirements.
• Perform Verification exercises which are within the skillset of the individual Operations Analyst.
• Produce and issue Integrity Test/Verification reports, ensuring all documentation meets the required accredited standards.
• Liaise with contracted parties to address any questions relating to a given Integrity Test/Verification.
• Liaise with finance/invoicing teams to ensure invoices are raised for any chargeable work.
• Handling of requests to release or destroy deposits with the Deposit Operations team, in line with company policy and legal contracts.
• Handling of inbound customer queries.
• Participate in both internal and external audits, as and when required