Operations Analyst

at  Recology

Operations Analyst
Target Salary $24.22 - $30.27 Per Hour Per The Collective Bargaining Agreement
State Washington
Department Administrative Support
City:

QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

EDUCATION AND EXPERIENCE

• Two years of related experience in analyzing and preparing data.
• Technical and professional principles, practices, laws, applications and programs in position related area.
• Current developments and trends in areas of expertise.
• Computer programs, including Microsoft Office suite of applications and using data to inform and set priorities and identify challenges/opportunities.
• High school diploma or GED required.
• Bachelor’s degree preferred.

SKILL AND/OR ABILITY TO:

• Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
• Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
• Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
• Demonstrates ability to use computers and technology capabilities.
• Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
• Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
• Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
• Effectively and productively engages with others and establishes trust, credibility, and confidence.
• Promotes collaboration and assists others with their initiatives and efforts.
• Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
• Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
• Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.

THE ROLE

Under general direction, continually improves customer service by monitoring and tracking performance quality for all internal operations and field operations teams. This position identifies key areas that need improvement and works to develop systematic responses.

ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:

• Continually improves customer service by monitoring and tracking performance quality for all internal operations and field operations teams.
• Identifies key areas that need improvement and works to develop systematic responses.
• Prepares PowerPoint management presentations on a weekly basis based on system data and operational metrics.
• Works with various departments to identify and develop new metrics for tracking performance quality.
• Collects, formats and analyzes data in Excel from various electronic sources and departments.
• Monitors performance quality of internal operations; call center, and other departments.
• Prepares agenda and run weekly quality of service review meetings.
• Works collaboratively to develop new processes and solutions to ongoing, systemic issues.
• Manages various projects as needed including Excel support and training, research and data projects and carbon footprint calculations.
• Prepares monthly city and county contract reports, as needed.
• May represent Company in the business community to maintain good will and understanding of Company’s resource recovery practices.