Operations and Administration Director

at  HRG Canada TRS LP

POSITION SUMMARY:

Assist the Executive Director in establishing and maintaining adherence to all systems and processes that bring forth benchmarks for high level resident experience. Directly oversee Dining Services, Environmental Services, and Business Office.

QUALIFICATIONS:

• 2 or more years relevant and strong management experience, including strong interpersonal and communication skills.
• High level of confidentiality and professionalism.
• Demonstrate leadership ability.
• Demonstrate ability to communicate effectively in English, both verbally and in writing.
• Maintain CPR and first aid certification.
• Maintain any certifications as required by state or provincial regulations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Assist in recruiting, hiring, supervising, evaluating, counseling, and, if necessary, terminating employees.
• Assure adherence to Administrative/Front Desk Systems, including but not limited to:
• Supporting Business Office Manager and Receptionists;
• Assuring all clerical functions are performed correctly;
• Assuring front desk environment is clean, organized, uncluttered, and hospitable.
• Assure adherence to all community Accounting Systems.
• Perform Payroll duties, including but not limited to:
• Processing new employee paperwork, including assuring completion of employee file;
• Assist new employee with timeclock setup;
• Review timecard information for correctness;
• Submitting timecard information.
• Assure adherence to Environmental Services Systems, including but not limited to:
• Supporting Environmental Services Manager, Housekeepers and Laundry Technicians;
• Assuring all functions are performed correctly and according to infection control standards;
• Assure adherence in Dining Services Systems, including but not limited to:
• Supporting Dining Services Manager and Chef;
• Assuring all functions are performed correctly;
• Assuring dining area and kitchen are clean, organized, uncluttered, and hospitable.
• Assist in assuring adherence to Community Budget.
• Assist in assuring adherence to all Health and Safety Systems.
• Assist in assuring adherence to all Marketing Systems.
• Assist with Tours of the Community as needed.
• Perform staff duties necessary for immediate community operation in case of staffing problem.

OTHER JOB DUTIES & RESPONSIBILITIES:

• Adhere to all community policies and procedures.
• Adhere to dress/appearance code. (Changes in attire may be permitted for special circumstances as directed by your supervisor).
• Perform all assigned work for the agreed-upon wage, accepting no additional payment or gifts from residents, vendors, or others.
• Promote resident advocacy and demonstrate excellent customer service skills.
• Serve as a role model for other employees by displaying a responsible, cooperative, respectful, and positive attitude.
• Represent the community in the community at large in a professional, courteous, and friendly manner.
• Demonstrate ability to perform duties under time constraints and deadlines.
• Attend education and training classes as required by state or provincial regulations.
• Perform other duties as assigned.