Operations and Performance Manager

at  University Hospitals Coventry and Warwickshire NHS Trust

The purpose of this role is to support the Associate Group Manager and Group Management Team in the delivery of a high quality, efficient and patient centred service for the Critical Care, Pain Management and Vascular Access teams in line with national and local Key Performance Indicators (KPIs). There will also be a requirement to provide operational management support to Theatres, Anaesthetics and Perioperative services within the Clinical Support Services group.
The post holder will provide day to day operational management of assigned clinical services, supporting the development and provision of a comprehensive, high quality, patient centred care service within the resources available.
The post holder is responsible for the improvement and delivery of scheduling and utilisation targets related to assigned services and to support delivery of performance against financial and activity targets.
The role will manage and oversee all administrative teams and functions for assigned services, including the management of service waiting lists and delivery of utilisation targets.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Key Result Areas and Performance
1. Work with the Group Manager & Associate Group Manager ensuring clear communication and robust operational implementation of policy, business objectives and agreed targets across the department.
2. Support the Group Manager & Associate Group Manager with the operational management of services and supporting continuous service improvement.
3. Responsible for day-to-day delivery of operational performance within assigned services to achieve delivery of national and local targets and the development and delivery of improvement plans.
4. Responsible for assigned budgets as budgetary signature e.g. Admin cost centre budgets.
5. Implement HR and governance strategies and policies within relevant services to achieve compliance with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
6. Responsible for the improvement and delivery of utilisation targets by ensuring effective and efficient usage of service capacity including Theatres, Treatment Rooms, Outpatients, and day units.
7. Responsible for the management of service administrative staff/teams ensuring Mandatory Training, PDRs and absence are managed in line with Trust policies and procedures.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.
We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.

RISK MANAGEMENT

1. Support the development, implementation, and review of robust systems to manage risks Linking with the Group Management teams as appropriate.
2. Manage the implementation within relevant services of the Trust’s health and safety policy and all other policies, procedures, and safety rules.
   For further details of the role please see the attached job description

Please refer the Job description for details