Operations Associate (Claims)

at  Allianz Insurance Singapore

Company
Allianz Insurance Singapore
allianz.sg
Designation
Operations Associate (Claims)
Date Listed
12 Aug 2024
Job Type
Entry Level / Junior Executive
Full/PermFree/Proj
Job Period
Immediate Start, For At Least 6 Months
Profession
Insurance
Industry
Insurance
Location Name
Singapore
Allowance / Remuneration
$3,000 - 4,000 monthly
Company Profile

ENTITY: ALLIANZ INSURANCE SINGAPORE

Within a span of just three years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS takes great pride in being certified as a Great Place to Work, a reflection of our commitment to fostering a thriving and employee-driven business culture.
Job Description

CAPABILITIES AND QUALIFICATIONS:

Technical Skills

• Graduating students or fresh graduates (less than 2 years of work experience) with a university degree in a relevant field such as Mathematics, Statistics, Actuarial Science, or Data Science.
• Proficiency in MS Office software, with strong skills in Excel, including advanced functions and data analysis tools.
• Experience in data analysis and reporting is preferred.
• Experience with data visualisation tools such as Power BI is highly desirable.
• Experience in motor and/or non-motor claims handling is a plus, but not required.
• Certificate in General Insurance (CGI) is good to have, but not required.

General Skills

• Meticulous, analytical, and organized with strong problem-solving skills.
• Open-minded, proactive, and receptive to new ideas, with the ability to adapt well to changes and handle pressure effectively.
• A creative team player, willing to work in a dynamic environment and assist others.
• Possesses effective communication and interpersonal skills, enabling interaction with internal and external stakeholders at all levels.

Application Instructions
Please apply here: https://careers.allianz.com/job/Singapore-Operations-Associate-%28Claims%29-068897/1093065201/

Claims Handling:

• Comprehensive Claims Assessment:
• Assess, evaluate and negotiate a diverse portfolio of Motor and Non-motor claims, ensuring timely settlements by leveraging analytical skills within the designated authority limit, balancing company interests with customer satisfaction.
• Conduct thorough policy coverage assessments to ensure accurate claim processing.
• Evaluate liability in claims and provide findings and recommendations in accordance with company guidelines and regulations.
• Effective Claim Recoveries:
• Implement strategic approaches for efficient claim recoveries, maximising recovery potential and contributing to company financial health.
• Identify potential recoverable claims to optimise revenue generation.

Process Optimisation:

• Data-Driven Insights:
• Collaborate closely with the Manager and Head of Department to produce detailed statistical analyses and operational reports for business insights and regular management presentation.
• Utilise these insights to provide actionable recommendations for claims processes and remedial steps.
• Strategic Trend Analysis:
• Conduct in-depth analysis of data trends and patterns to uncover opportunities for claims process enhancements.
• Develop and propose innovative strategies and initiatives aimed at improving the overall efficiency of claims handling and boosting customer satisfaction.
• SOP and Process Enhancement:
• Identify and address gaps, inconsistencies, or inefficiencies in existing Standard Operating Procedures (SOPs) and process documentation.
• Engage with subject matter experts to gather insights and feedback, driving the development of more robust and streamlined claims processes that align with industry best practices.