Operations Associate, Exceptional Homes

at  Mandarin Oriental Hotel Group

Mandarin Oriental is looking for an Operations Associate to join our Exceptional Homes team at the London Corporate Office.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

GUEST EXPERIENCE SUPPORT:

• Assist the Guest Experience Manager to ensure that all guest requests or special requirements are fulfilled in a timely manner.
• Assist in the preparation of villas for guest arrivals, ensuring each property is stocked and serviced according to guest preferences.
• Assist the Operations team with dealing with any issues that arise during the peak rental season
• Assist the Guest Experience Manager in handling concierge requests and preparing client-facing itineraries

Please refer the Job description for details