Operations Associate

at  Global Reach Financial Solutions

Join Global Reach’s industry-leading Operations team!
Global Reach is seeking an Operations Associate to join our branch Operations team. You will be responsible for assisting with operations functions for our branch in Toronto, including the processing of foreign exchange deals, international payments, and creation and maintenance of customer records. You are strongly self-motivated with the ability to function effectively in a fast-paced environment with a high attention to detail. As this role will be supporting business for our eastern branches, the working hours will be between 8:00am-5:00pm EST Monday through Friday.

QUALIFICATIONS & REQUIREMENTS

• Post-secondary education, preferably in Finance, Business, or Administration, or an equivalent combination of education and work experience
• Previous experience within the banking/financial services industry an asset
• Experience with AML/CTF compliance in the financial industry an asset
• Excellent communication skills, both written and verbal
• Ability to function effectively in a fast-paced environment with a high attention to detail
  Global Reach is a people business; we are invested in our relationships and our people who build them. We won’t put you into an “our perfect candidate†box because we refuse to stunt our own growth. Ultimately, you will be a great fit if you are motivated to help others, interested in finance and businesses, confident, assertive, honest, driven, and self-aware. Please consider applying if you see yourself in this description – we’d love to see the other unique qualities and skills you’d bring to Global Reach.
  What we offer
  We pay a competitive base salary in addition to a great bonus scheme. All Canadian Global Reach employees receive a benefits package that includes vision, dental, life insurance, and extended health care, as well as paid vacation days and sick leave. Even better, our paid vacation days are above what’s typical for Canadians. Thanks to the world of remote work, your location and schedule are reasonably flexible to allow for work-life balance or work-life integration (whichever you’re striving for).

In this role, you could be found doing any—or all—of these things on any given day:

• Track sending and receiving of trade confirmations and authorizations
• Monitor foreign exchange deals to ensure settlement by the applicable value date
• Act as liaison between Canadian branch offices and head office for the purposes of facilitating the enrollment of new customers;
• Review new customer applications and accompanying framework agreements to ensure documentation has been executed in accordance with internal policies and procedures;
• Conduct basic Anti-Money Laundering (AML) and Counter Terrorist Financing (CTF) related Know-Your-Client (KYC) processes such as: cross-referencing customer information as collected from different sources; accessing corporate records from provincial or federal bodies;
• Post internal entries for the management of customer accounts
• Communicate with head office departments to resolve any issues
• Communicate with front line sales staff to ensure customer service standards are met
• Create templates for domestic and international payments
• Ensure accurate and timely processing of daily payments
• Manage documents in accordance with policies and procedures
• Ensure policies and procedures are being followed within the branch
• Answering and directing phone calls
• Other responsibilities as required