Operations Business Partner, Americas

at  Payoneer

BUILD YOUR CAREER | HAVE FUN | MAKE A DIFFERENCE

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits, and expectations. In today’s digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.
Payoneer’s digital platform streamlines global commerce for millions of small businesses, marketplaces, and enterprises from over 200 countries and territories. Leveraging its robust technology, compliance, operations, and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions, merchant services and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.
Payoneer is seeking a talented Operations Business Partner to join our innovative Center of Excellence in the customer journey department. As the Americas Operations Business Partner, you will be joining our largest Ops team, using qualitative and quantitative insights to improve our customers’ journeys and operational processes as well as analyze insights from multiple sources to clarify ambiguous problems. The successful candidate will be comfortable switching between thinking strategically about big picture initiatives, executing quickly on tactical opportunities, and troubleshooting operational issues.
This role will be based in our New York, NY office.

• Leading, designing, and executing new business processes, flows, and initiatives mainly cross-operations
• Working with all customer journey units to learn and serve their business needs in the matters of business processes, systems analysis, automation opportunities, and innovation
• Deeply learn the different business flows, look for the relevant data, and analyze main pain points that require improvements
• Design operational processes, including analytical and technological aspects, and manage projects to execute them
• Leading the measurement concept of the customer journey division and working closely with analytics on executing it
• Work with stakeholders across the organization to achieve project goals