Operations Client Relationship Manager

at  Bank of America

SKILLS THAT WILL HELP:

• Proficient in French language preferred, but not required.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.

ROLE DESCRIPTION:

We are seeking a client focused individual to join the Operations Client Relationship Management (OCRM) team in London, Chester, or Dublin location.
Part of a Team that oversees and manages relationships with our top Global Markets clients across Operations. The role is cross product and cross-functional. The OCRM team maintains senior connectivity with key clients, conducts periodic cross product broker reviews, provides thought leadership and educational training to clients on industry topics, and is an ambassador for GMO at all times with our clients. The role also involves close partnership with our business stakeholders to ensure we are aligned on client goals and deliverables in support of Global Markets business objectives.

RESPONSIBILITIES:

• Resolution of operational escalations for Priority Clients.
• Liaising with other internal departments to ensure timely resolution of client escalations.
• Partnership with client and internal stakeholders to measurably improve processes, STP and client efficiency.
• Prepare presentation material for client meetings and senior management review & conduct client operations reviews