Operations Co-ordinator

at  Activ8 Energies

Job Title: Operations Coordinator – Technical Operations
Overview: Activ8 Solar Energies are actively seeking an Operations Coordinator to support our Technical Operations Team by managing the scheduling and coordination of service callouts and survey appointments. This role ensures that every client interaction is seamless and aligns with our commitment to high standards of service. his is a full time permanent position inclusive of a competitive salary, company vehicle, pension, healthcare and additional benefits.
We’re dedicated to empowering homeowners and businesses towards self-sustainability through exceptional customer experiences and innovative products. Be part of an industry that’s shaping the future of our planet.

REQUIREMENTS:

• Strong communication skills with a professional, customer-focused phone manner.
• Excellent attention to detail and organizational skills to support a busy operations team.
• Flexibility to adapt to shifting schedules and priorities.
• Proficiency in Microsoft Office and scheduling/client management software.
• Team-oriented, supporting a seamless experience for clients and colleagues alike.

• Schedule service callouts and surveys, managing all aspects of timing, rescheduling, and confirmations for efficient technician availability.
• Provide high-quality client service, confirming appointments and sharing essential information to ensure a positive customer experience.
• Work with field teams to prioritize callouts and surveys based on urgency and location, optimizing schedules for effective resource use.
• Keep accurate records of all appointments and communications in our scheduling system.
• Ensure compliance with industry standards and company guidelines in all client interactions.