Operations Coordinator

at  Cera Care

Job Title: Operations Coordinator
Contracted Hours: 32 hours per week (Flexible)
Salary: £25,000
Job Brief Cera Care is seeking a diligent and highly organised Operations Coordinator to support our Operations Support Manager and the wider senior Operational Team as we continue to grow. This role is crucial in ensuring smooth and efficient operations across the organisation by aligning processes and communication between our operational leadership and back-office support.

Key Responsibilities As the Operations Coordinator, you will play a pivotal role in supporting the operational needs of Cera Care. Your duties will include, but are not limited to:

• Executive Support: Serve as the right hand to the senior Operational Team, providing critical support in daily operations.
• Meeting Coordination: Record and maintain operational meeting notes and track action items.
• Diary Management: Oversee and manage the Chief Care Officer’s diary, ensuring efficient time management.
• Branch Information Management: Maintain and update Unique Branch Identification details, ensuring changes are communicated effectively across the business.
• Care Mentor Program Lead: Coordinate the Care Mentor program, ensuring mentors are in place and payments are processed.
• Data and Information Gathering: Collect and organise information and data for senior operational leadership to support decision-making.
• Communication Management: Maintain operational email groups and manage meeting invitations.
• Business Review Preparation: Compile monthly business review packs for Regional Directors using the Looker reporting system, in collaboration with departmental stakeholders.
• Process Improvement: Support the standardisation and streamlining of operational processes to enhance efficiency.
• General Enquiries: Handle general enquiries and provide signposting to appropriate resources.
• Recognition Programs: Manage the Cera Stars recognition program in collaboration with HR.

Requirements and Skills The ideal candidate will be a natural problem solver with excellent time management and critical thinking skills. They will demonstrate high attention to detail, the ability to assimilate information quickly, and effective communication skills. In addition, the following attributes are essential:

• Relationship Building: Ability to maintain strong working relationships with colleagues and external stakeholders.
• Innovative Thinking: Capable of approaching challenges with creative solutions and thinking outside the box.
• Commitment to Excellence: A drive for high growth and the continuous improvement of processes.
• Flexibility: Must possess a full UK driving licence and be willing to travel as required.
• Time Management: Proven ability to effectively plan and manage time across multiple tasks.
• Cera Values: A commitment to Cera Care’s core valuesundefinedCommit, Connect, and Createundefinedand the ability to champion these values in others.

Technical Skills Proficiency in IT is essential, including the ability to use various software packages for data presentation, collation, interpretation, and reporting.

What We Offer At Cera Care, we believe in rewarding our team for their dedication and hard work. We offer:

• Flexible working hours with remote working arrangements.
• 25 days of holiday, plus your birthday off, in addition to bank holidays.
• A comprehensive remote IT package, including a laptop.
• A company pension scheme.
• Ongoing training and development opportunities for your current role and future career growth.
• A competitive salary, discretionary bonus, and long-term employee schemes.
• Access to the Lifeworks discount platform and Employee Assistance Programme.
• Blue Light discounts.
• A Refer a Friend scheme.
• Service and Recognition awards.

ABOUT CERA

Launched in November 2016, Cera is one of Europe’s fastest-growing businesses, and already one of the largest healthcare-at-home providers in the UK.
In just a few years, we’ve grown from scratch to a team of almost 10,000 professionals, providing over 60,000+ in-person healthcare visits in homes throughout the UK every day.
This journey began with Dr Ben Maruthappu, our co-founder and CEO, who experienced the crisis facing our healthcare sector up close whilst trying to organise care for a loved one.
Seeing the challenges facing care professionals, and those seeking care, first-hand, Ben saw a unique opportunity for technology to create a better way.
As one of Europe’s fastest-growing companies, our vision is to be the global leader in providing digital-first healthcare-at-home.
We are transforming healthcare by moving services such as care, nursing, telehealth and repeat medications out of hospitals and into people’s own homes through technology.
Join us at Cera Care, where your contributions will make a real difference in the care industry, helping us to support the well-being of our clients and the effectiveness of our operations

• Executive Support: Serve as the right hand to the senior Operational Team, providing critical support in daily operations.
• Meeting Coordination: Record and maintain operational meeting notes and track action items.
• Diary Management: Oversee and manage the Chief Care Officer’s diary, ensuring efficient time management.
• Branch Information Management: Maintain and update Unique Branch Identification details, ensuring changes are communicated effectively across the business.
• Care Mentor Program Lead: Coordinate the Care Mentor program, ensuring mentors are in place and payments are processed.
• Data and Information Gathering: Collect and organise information and data for senior operational leadership to support decision-making.
• Communication Management: Maintain operational email groups and manage meeting invitations.
• Business Review Preparation: Compile monthly business review packs for Regional Directors using the Looker reporting system, in collaboration with departmental stakeholders.
• Process Improvement: Support the standardisation and streamlining of operational processes to enhance efficiency.
• General Enquiries: Handle general enquiries and provide signposting to appropriate resources.
• Recognition Programs: Manage the Cera Stars recognition program in collaboration with HR