Operations Coordinator, Disney Destinations International

at  Disney

REQUIRED QUALIFICATIONS & SKILLS

• Strong administrative experience with excellent attention to detail - ESSENTIAL
• Travel operations experience, desired
• Travel reservations system experience, preferred
• Travel Industry, Disney Parks and Resorts experience, preferred
• Adept in efficiently managing a range of deliverables and managing own workload, in a fast-paced, high volume environment
• Proven strong communication (verbal and written) and presentation skills
• Aptitude to learn new systems - in-house and third party
• Cultural sensitivity for working with international team and guests
• Demonstrates high levels of guest service
• Analytical and problem solving skills

ABOUT THE ROLE & TEAM

An exciting permanent opportunity is available to join our skilled team in supporting Disneyland Paris guests.
We are seeking individuals with Travel Industry experience to contribute to the Magic of our Parks and Cruise Line experiences.
Proficiency in guest services, both written and verbal, is crucial for this position.
The coordinator will aid in the expansion of the Walt Disney Travel Company (WDTC) by providing general operational support and assisting the team with key projects and business initiatives.
Responsibilities will fluctuate according to task priority, but the primary focus is to facilitate daily operations using our in-house and third-party systems.
The position requires four days of onsite work per week at our Hammersmith location, with the flexibility of one day working from home.

WHAT YOU WILL DO

• Provision of daily operational support for the Disney Central (DC), Sales and Guest Care teams across the Disneyland Paris (DLP) product. Coordinate fast, efficient and accurate responses to information requests
• Investigate and resolve Guest issues and complaints, in accordance with internal and external guidelines and laws, working with the DLP Guest Communications team as required
• Resolve issues quickly and efficiently, including all post-reservation, pre-departure, and in-resort issues
• Support with payment and credit card issues to ensure a timely resolution
• Triage and manage the Operations email in-boxes, covering DLP transport inclusive packages, and DLP hotel and ticket packages
• Carry out quality control of all DLP WDTC International bookings, liaising with DLP Tour Operator Team
• Work with Guest care team to ensure that DLP booking amendments, including major schedule changes impacting DLP transport inclusive packages across flights, train, self-drive are followed through in a timely manner
• Support with credit control across all DLP bookings to ensure bookings are paid in time
• Monitor and control DLP hotel refurbishment processes and ensure all guests/relevant internal teams are informed
• Pull detailed reporting using in-house systems as required to aid in cross-functional decision and reporting needs
• Create briefs and training modules for new DLP products and offerings
• Collaborate with external partners for booking maintenance and issue resolution
• Provide ad-hoc team cover for the Operations Coordinators to support Walt Disney World and Disney Cruise Line guests