Operations Coordinator / Dispatch

at  DXP l IPS

DXP | Industrial Paramedic Services (IPS) is looking for an Operations Coordinator with a keen analytical mindset, exceptional attention to detail, and strong problem-solving abilities. The ideal candidate will thrive in a collaborative environment, demonstrate reliability, and maintain composure while adapting to fast-paced situations and shifting priorities.

POSITION REQUIREMENTS ARE:

• Experience in industrial medicine, dispatch, or logistics is an asset.
• Proficiency with basic MS Office applications.
• Strong organizational skills with the ability to manage competing tasks effectively.
• Skilled at problem-solving, quickly identifying root causes, and making informed decisions within established guidelines and policies.
• Capable of taking independent action when needed while remaining aligned with team goals.
• Skilled in handling difficult individuals and navigating varied personalities with professionalism.
• Able to manage multiple challenges simultaneously, prioritizing tasks efficiently.
• Exceptional attention to detail, ensuring accuracy in all aspects of work.
• Proven ability to earn trust, influence colleagues, and consistently contribute as a reliable team member.
  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

• Communicate with field medics to coordinate rotation schedules and change-outs.
• Collaborate with client representatives to ensure on-site satisfaction.
• Monitor and address any medic-related issues, complaints, or challenges, and escalate them to the Manager of Operations or Human Resources Manager as needed.
• Coordinate and book medic flights as required.
• Be available for on-call duties during evenings and weekends for job changes or client requests.
• Act as a liaison between the sales and operations teams to ensure accuracy in job details, client satisfaction, and adherence to pricing or bid proposals.
• Work closely with dispatch colleagues to support day-to-day operations.
• Maintain positive relationships with both customers and employees.