Operations Coordinator

at  Guardteck

Operations Coordinator
Guardteck Security is a large security services company operating throughout Canada. We believe delivering service that exceeds every expectation starts by employing the very best people. We train them well, treat them well and it’s reflected in their attitude and performance. We enjoy our work, and it shows in everything we do.
Our core belief is that security services are a commitment to our communities’ well-being and prosperity. This ethos resonates in our inclusive and diverse work culture, which celebrates unique perspectives and skills. Regardless of whether we serve small businesses or large enterprises, we take a holistic approach to our business. We believe that every task is crucial and that each team member plays a vital role in achieving our mission. We take immense pride in being an equal-opportunity employer. We are dedicated to fostering a workplace that is as diverse as the communities we serve. Our goal is not just to fill roles, but to create a space that allows everyone, irrespective of their background, to express themselves and grow.

WE ARE CURRENTLY SEEKING AN OPERATIONS COORDINATOR TO JOIN OUR GUARDTECK TEAM IN MISSISSAUGA. THIS PERSON MUST HAVE EXPERIENCE IN THE SECURITY INDUSTRY AND BE BASED IN THE GTA.

Enjoy access to training and work opportunities in the many sectors of Guardteck services as well as employee perks that show our employees that we value their service and are continually looking for new ways to improve your experience with the company.
Reporting directly to the Vice President’s of Operations for Guardteck Ontario, the Operations Coordinator will play a pivotal role that combines administrative support and operational oversight. The position supports the Account Manager and Site supervisory teams to ensure compliance with rules and procedures while fostering a supportive and motivating work environment.
Flexibility is required to accommodate 24-hour security operations, including training during various shifts. Additionally, the role involves collaborating with the Dispatch Team to facilitate seamless communication and support for all Kandor Employees and clients.

KNOWLEDGE, SKILLS, EXPERIENCE AND EDUCATION:

• Alarm monitoring, dispatch, and call center experience
• Proficiency in Microsoft applications and technical aptitude
• Strong organizational and time management skills
• Knowledge of security operations and ACD systems
• Excelling customer service and communication skills
• Ability to remain calm and make decisions in emergency situations
• Strong attention to detail and ability to follow instructions
• Positive attitude, self-motivated, and able to work in a fast-paced environment
• Ability to work independently and collaboratively as part of a team.
• Excellent written and verbal communication skills.
• Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships.
• Ability to maintain confidentiality and discretion.
• Proven ability to influence and lead people.
• Experience managing tight deadlines and multiple priorities.
• Experience in a high-growth or entrepreneurial environment.
• Flexibility in emotional intelligence to create buy-in and engagement.
• Commitment to continuous self-directed learning and staying current with best practices.
• Ability to create an engaging service environment.
• Advanced computer skills (Excel, Word, WinTeam, Indeed, ATS, HRIS).
• Minimum of 6 months of experience in the security industry
• Experience with integrated security systems (CCTV, Access, Intrusion)
• Education in criminology, emergency management, justice, or security management

• Prepare schedules for additional coverage and special requests, including:
• Sourcing available coverage and updating/creating schedules.
• Confirming schedules with clients and ensuring all Ad-Hoc jobs are current.
• Arrange replacement or relief coverage for absences during business and after-hours, if available.
• Provide scheduling support for supervisors and sites without a supervisor.
• Maintain a list of supplemental or “bullpen” personnel for each location and liaise with supervisors on staffing needs.
• Conduct interviews for prospective personnel, including phone screenings and in-person interviews.
• Schedule new personnel for required training, including first aid, WHMIS, Guardteck orientation, and other in-service training.
• Oversee uniform issuance and tracking
• Develop and provide prospective schedules for the upcoming month, accommodating training needs.
• Handle urgent tasks off-site when necessary.
• Assist in maintaining and adjusting schedules, especially when the Supervisory team is unavailable, ensuring staffing levels are maintained without incurring overtime. Report any schedule adjustments to the supervisory team.
• Motivate and develop team members by identifying strengths and weaknesses and addressing training needs.