Operations Coordinator

at  Kuoni Tumlare

JOB PROFILE

The Role of Operations Coordinator is to deliver accurate confirmation of all destination services throughout trips and to provide constructive solutions to Sales Offices for any difficulties that may arise. Operations Coordinators are requested to ensure proper execution of services with high quality of standard. They also constantly explore their destination knowledge to function as sales support in order to maintain existing business and promote new itineraries for future business. It is also the part of their responsibility to coordinate with Customer Service team to provide necessary follow-up to clients when required.

• Previous experience in customer service/travel industry (desirable)
• Travel industry market & culture understanding (essential)
• Excellent written and verbal English skills (essential)
• Computer literature – experience in working with Microsoft packages (desirable)
• Good business reporting / statistic producing skills (optional)
• Ability to work under pressure and work independently
• Motivated and a team player with pro-active attitude
• Strong problem-solving skills
• Communication and organizational skills
• Delivering Results
• Focusing on Customers & Suppliers
• Detail essential
• Collaborating
• Analyzing and improving
• Navigating change