Operations Coordinator

at  MARKEN

QUALIFICATIONS

• Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.
• Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry
• Commitment to quality and attention to detail
• Strong customer focus
• Team player / self-dependent / motivated to succeed
• Proficient in MS Office / Excel / Word
  Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

MAIN DUTIES AND RESPONSIBILITIES

• The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
• Work with our operating system “Maestro” to Plan, execute and monitor import & export shipments
• Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.
• Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
• Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes
• Prep and maintain temperature controlled shipments as required.
• Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries.
• Confirm that every recovery is complete by matching the information against the manifest during reception process.
• Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
• Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly.
• Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill “MAWB” consignment instructions.
• Define the best possible route to dispatch the shipment to its final destination.
• Condition shipments as required and update the proper milestones in Maestro.
• Obtain a booking with the airline and consign the MAWB as instructed.
• Enter the Route Leg for International Flights.
• Send the Alert through Maestro.
• Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
• Use Daily Schedule Report and update Maestro with all departures from the airport
• Handling of irregularities
• Perform additional administrative work as deemed necessary.