Operations Coordinator - The Perfect Bite Vancouver

at  Secret City Adventures

Employment: Part Time Contract
Term: Feb 1 - June 30, 2025
Compensation: $23 / hour
Location: On Site

OVERVIEW:

Secret City is seeking an experienced and dynamic Operations Coordinator to join our team for The Perfect Bite, A Dinner Experience Inspired by Glass Onion: A Knives Out Mystery.
As an Operations Coordinator, you will be responsible for overseeing the smooth operation of the front of house area, ensuring excellent customer service and creating a welcoming atmosphere for our guests. You will manage ticketing and reservations, and coordinate various aspects of guest services.

REQUIREMENTS:

• Bachelor’s degree in Hospitality, Business Administration,or a related field is preferred.
• Previous experience in an operations or guest services role, preferably in the entertainment or hospitality industry.
• Strong organizational and multitasking abilities, with the capacity to prioritize tasks and handle multiple responsibilities simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
• Proficient computer skills, including experience with ticketing systems and reservation software.
• Knowledge of customer service principles and best practices, with a customer-centric approach.
• Flexible availability to work evenings, weekends, and holidays based on operational needs.
• Ability to remain calm and composed in high-pressure situations and handle customer inquiries or complaints with professionalism.

• Coordinate daily operations of the FOH area, including ticketing, reservations, and guest services.
• Work with the Stage Manager to ensure flawless execution of the production.
• Ensure a welcoming and positive experience for guests, handling inquiries, resolving complaints, and addressing any issues that arise.
• Collaborate with other departments, such as marketing and operations, to ensure seamless coordination of the immersive experiences.
• Maintain up-to-date knowledge of services and events to provide accurate information and recommendations to guests.
• Assist in the development and implementation of customer service standards and protocols to enhance the guest experience.
• Monitor and analyze customer feedback, identifying areas for improvement and implementing strategies to enhance guest satisfaction.
• Ensure compliance with company policies, procedures, and safety standards, including emergency response protocols.