Operations Coordinator

at  Travelex

Operations Excellence Coordinator - South of England
Job Type: Full Time, Permanent
Reports to: Trading Operations Manager – UK
Location: South Region - Remote/Hybrid
Business Unit: Operations
Role purpose:
A key role within the Trading Operations team supporting continuous improvement of Store Standards, performing ongoing review and optimisation of trading policies and procedures. The role will utilise CAR results and capability assessment tools to develop solutions to common challenges allowing the leadership teams to focus on Sales.

Key accountabilities

• Coordinate Archive, Recall, Destructions within policy
• Coordinate/Source Documents for Compliance/Regulatory purposes
• Screen the weekly KYC tracker to ensure accurate reporting
• Analyse CAR Results & identify and implement corrective actions
• Perform & Coordinate Capability Assessments
• Perform & Coordinate High level CAR visits – Apply ‘Visit & Fix’ Methodology
• Champion Store Standards
• Analyse Customer Complaints for commonality proposing
• Ensure team members are up to date on the latest updates/changes in company policies/procedures.
• Document Risk Acceptance Papers with recommended approach in conjunction with the business owner(s)
• Acknowledge and Respond to Why forum submissions
• Identify colleagues requiring remedial training
• Partner with the training team to support their training programme for maximum efficiency
• Coordinate BCP/BCM review and testing
• Ensure UAM (User Access Management) reviews are completed periodically
• Ownership of the Standard Operating Procedures (SOP) ensuring any gaps are identified and updated, communicated to the frontline teams, and uploaded to The Lounge.
• Timely communication of alerts, general comms and third – party updates.
• Ensure teams adhere to Company and location policy and procedures, including Audit, Risk, Health & Safety and Security requirements, CAR and KYC checks and undertake company training within required timescales.

Role-specific experience and skills

• Retail Operations
• A strong track record of delivery
• Document Process and procedures in a clear and effective manner
• Understanding of Risks to support prioritisation of works
• Demonstrate ways of working
• Data Driven individual

General experience and personal qualities

• Lead by example (See one, do one, teach one)
• Self-aware and open to challenges
• Problem Solver
• Remedial Training (Visit & Fix Methodology)
• Constructive conversation and able to articulate benefits/risks
• Commercial acumen
• Manage relationships
• Develop trust and credibility with customers, partners, peers, teams, internal and external stakeholders
• Performance and results focused

Why Travelex?
To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on.
Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex’s resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• Retail Operations
• A strong track record of delivery
• Document Process and procedures in a clear and effective manner
• Understanding of Risks to support prioritisation of works
• Demonstrate ways of working
• Data Driven individua