Operations Coordinator

at  Vector Security Inc

AT VECTOR SECURITY WE THINK BIG, DO THE RIGHT THING, AND MAKE A DIFFERENCE EVERY DAY! IF THIS IS HOW YOU LIKE TO WORK, WE’D LIKE TO INVITE YOU TO JOIN OUR TEAM AS AN OPERATIONS COORDINATOR!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

SUMMARY:

As an Operations Coordinator, you will be responsible for providing the highest quality customer experience to both our external and internal customers by scheduling service appointments in a timely and efficient manner. The Operations Coordinator will also have excellent problem-solving skills and be able to think logically to coordinate service calls to the satisfaction of both the customer and branch office. Attention to detail, focus and the ability to communicate effectively are a must.

ABOUT US:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

EXPERIENCE

Preferred

• 2 year(s): Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c

• Schedule service appointments with customers in order to maintain efficiency, proper routing, minimal overtime.
• Utilize software for selecting appropriate technician and documenting any travel required.
• Ensure necessary parts are available in order to maintain appropriate service levels.
• Manage technician schedules throughout the day.
• Provide excellent customer service and resolve issues that may arise.
• Engage with customer via phone and determine what equipment issue may exist and most appropriate resolution by utilizing technical expertise and sound judgement to ensure the highest level of customer satisfaction.