Operations Coordinator

at  Worldstrides

LOCATION

Merida

What’s In it For You

• Opportunity to generate new business opportunities to fuel personal growth within WorldStrides

MINIMUM QUALIFICATIONS

• University Degree or College Diploma
• Proficient with Microsoft Office Suite
• Exceptional attention to detail
• Service oriented
• Possess a strong work ethic
• Strong investigative and problem-solving abilities
• A high degree of flexibility is required to adapt to a wide variety of tasks
• Able to work well under pressure
• Advanced time management and organizational skills
• Excellent communication skills both written and verbal

PREFERRED QUALIFICATIONS

• Knowledge of Travel Industry
• Experience within a travel agency, educational institution, or related industry/environment
• Bilingual in French would be an asset
  As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, or local laws.
  Requirements:
  Minimum Qualifications
  University Degree or College Diploma
  Proficient with Microsoft Office Suite
  Exceptional attention to detail
  Service oriented
  Possess a strong work ethic
  Strong investigative and problem-solving abilities
  A high degree of flexibility is required to adapt to a wide variety of tasks
  Able to work well under pressure
  Advanced time management and organizational skills
  Excellent communication skills both written and verbal
  Preferred Qualifications
  Knowledge of Travel Industry
  Experience within a travel agency, educational institution, or related industry/environment
  Bilingual in French would be an asse

ROLE OVERVIEW: OPERATIONS COORDINATOR

Your objective as a Tour Coordinator is to facilitate logistics for World Strides group tours by initiating and maintaining group reservations as well as creating all necessary client travel documentation. You will update and maintain all supplier information, while acting as a liaison between suppliers and our company. This role is vital in helping the company strengthen internal and supplier relationships. Candidates should be enthusiastic, flexible and possess a strong attention to detail. The Tour Coordinator works within a regional operations team and reports directly to the Operations Manager - Product Delivery.

KEY RESPONSIBILITIES:

• Hotel
• Maintain preferred hotel suppliers and investigate new product
• Entry hotel block into Trip Inventory as directed
• Ensure hotel rates and other information is updated and maintained in Maslow
• Responsible to support in researching hotel rates and availability for destinations in which block is not held
• Support with hotel deposit payments, final invoices as per contracted terms.
• Provide support to Accounting to reconcile outstanding hotel invoices
• Responsible to book and enter driver room confirmations in Maslow
• Manage rooming list project by working closely with the Sales Coordinators to complete and send to hotels 40 days prior to trip departure
• Confirm any rooming changes or additions to the hotel prior to groups’ arrival
• Assist Tour Director Supervisor with hotel on-road issues, TD rooming changes or follow-up
• Support resolution of client issues with hotel suppliers when difficulties are encountered
• Suppliers
• Initiate reservations for meals, attractions, destination personnel, etc. as required
• Maintain, update and revise group reservations as required
• Maintain electronic tour files in an organized fashion
• Maintain/update reservation status in customized operating system
• Maintain strong supplier relations
• Negotiate company beneficial rates
• Create payment requisitions and apply payments as required according to specific supplier payment policies
• Ensure payments are completed accurately and promptly
• Research destination and supplier information as required
• Address service issues when required
• Compile, update and maintain accurate supplier information and rates