Operations & Customer Service manager

at  Decathlon UK

Decathlon Brighton:
Brighton, a vibrant seaside resort in East Sussex, is located just 47 miles south of London, with London less than an hour away by train. Famous for its lively atmosphere and stunning coastline, Brighton has been a favourite holiday destination for Londoners and visitors from afar for many years. It’s also home to the world’s oldest aquarium, which has been delighting visitors since it opened in 1872.
Our Brighton store, situated on the bustling High Street right in the heart of the city and close to the train station, spans 1,400 sqm over three floors. With a projected annual turnover of £3.5M, it serves as an integral part of the local community and a hub for both residents and tourists alike.
The store thrives thanks to our dedicated team of 16 passionate teammates, including two department managers and a manager-in-training.
Together, they uphold our commitment to exceptional service, bringing the Decathlon experience to life in one of the UK’s most iconic seaside cities.
Key responsibilities

As a Store Operations Manager, your mission is to oversee the store operations and ensure that it is compliant with health and safety best practices while ensuring your teammates are taken with you on this journey. Your organisational skills will be the key to the success of the store! In a nutshell, your responsibilities will include:

• Securing the safety and wellness of your assigned store daily
• Ensuring the health and safety of customers and teammates at all times
• Guaranteeing the safety of goods and overseeing stock management
• Ensuring that organised and efficient processes are implemented/overseen throughout the store
• Ensuring the upkeep of the facilities and maintenance in the building

As a Customer Service Manager, you’ll be growing a dynamic business within the department you’re in charge of to empower and develop your team; all to ensure that your local customers can get everything they need in your department to practice their favourite sports. Most importantly, you have to ensure they have an amazing shopping experience in the process.
Through a 3-month training period that covers business operations and management basics, you will face new adventures and challenges every day but with the support of your team.

Profile

• A Department Manager or current Operations Manager validated for the next step and with proven economical and human results
• Able to relocate to Brighton and commit to the role for at least 2 years with the right to work in the UK
• A leader with the natural ability to unite and boost the team around a project
• Highly organised with the ability to communicate positively & effectively

If you’re up for this exciting challenge, align with your manager and apply before 22nd November 2024

• Click here to review the Internal Recruitment Guidelines before applying

• Securing the safety and wellness of your assigned store daily
• Ensuring the health and safety of customers and teammates at all times
• Guaranteeing the safety of goods and overseeing stock management
• Ensuring that organised and efficient processes are implemented/overseen throughout the store
• Ensuring the upkeep of the facilities and maintenance in the buildin