Operations Delivery Manager

at  Staysure Group

Salary: £60,000 - £70,000 DOE
Work Life Balance: Hybrid, travel to Northampton when required
️ Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.
Interview Process:
Initial stage - 30 minute introductory call with a member of the recruitment team
1st stage - Competency based interview and an assessment
2nd stage - Meet the wider team, final questions
Are you an experienced Operations Delivery Manager? Look no further! Staysure is your passport to an extraordinary career journey.

BONUS SKILLS YOU MAY PACK IN YOUR SUITCASE:

• Insurance industry or similar sector experience
  We’re assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability. Our compass points to inclusion.
  Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits

Essentials:

• Proven background and experience of delivering multiple projects successfully, including change across operational areas, IT and general processes
• A roll your sleeves up and get stuck in kind of attitude – we are not looking for project managers in these roles.
• Demonstrable curiosity to challenge the status quo and make things happen
• A strong knowledge of operational and risk management principles and practices
• Stakeholder Managemen

Our Operational Delivery Manager will be accountable for translating our outcomes and strategic initiatives from ideas into reality. We are recruiting a Delivery Manager who will be responsible for various projects aligned to the following;

• Re-mapping our end to end customer journey – and implementing changes to drive a back to basics approach, ensuring that each component of the customer journey drives us forwards to align to our aspirations of making it easy for customers.
• Growth, simplifying our approach to process (reviewing our systems, our scripting and compliance asks), supporting the commercial and marketing teams, being accountable for driving change to increase conversion and margin performance.
• Efficiency, identifying and implementing opportunities to reduce demand, remove cost and increase our usage of technology to simplify the lives our colleagues.
• Innovation, maximizing the return our new technology platforms to implement market leading tools to support better outcomes.
• Enablers – supporting initiatives that drive the change in culture we want to see across the group and landing a thought process of ‘digital first’

Essentials:

• Proven background and experience of delivering multiple projects successfully, including change across operational areas, IT and general processes
• A roll your sleeves up and get stuck in kind of attitude – we are not looking for project managers in these roles.
• Demonstrable curiosity to challenge the status quo and make things happen
• A strong knowledge of operational and risk management principles and practices
• Stakeholder Management