Operations Director

at  Quantanite

JOB DESCRIPTION: OPERATIONS DIRECTOR

Location: Sandton, South Africa
Job Type: Permanent
Reporting to: Vice President Operations / C.O.O.

ABOUT QUANTANITE

Quantanite is a global leader in business process outsourcing (BPO) and customer experience (CX), driven by AI and cutting-edge technology. Our focus is on making operations smarter, faster, and more seamless for our clients by combining automation with human expertise to deliver exceptional results. With a team of over 2800 + professionals worldwide, we’re at the forefront of redefining how businesses operate in the digital age. Our approach emphasizes orchestrating people, processes, and AI-driven solutions to ensure efficiency and innovation at every level. As we continue to grow and expand our AI and digital transformation initiatives, we’re looking for a Director of Operations to help lead and scale our operations from Johannesburg.

EDUCATION:

• Bachelor’s degree in Business Administration, Management, Operations, or a related field required.
• Master’s degree or MBA preferred.

EXPERIENCE:

• Minimum of 8-10 years of experience in operational management within the BPO industry.
• At least 3-5 years in a senior leadership role.

SKILLS:

• Strong strategic and operational management skills.
• Excellent leadership and team management abilities.
• Proficiency in performance metrics and financial management.
• Excellent communication and interpersonal skills.

ABOUT THE ROLE

We are seeking a strategic and results-oriented Operations Director to oversee and manage the overall operations of our BPO business in Sandton. The ideal candidate will have extensive experience in operational management within the BPO industry, strong leadership skills, and a proven track record of driving performance and efficiency. The Operations Director will be responsible for leading operational strategy, optimizing processes, and ensuring the highest level of service delivery.