Operations Enablement Analyst

at  Rightway

WHO YOU ARE:

• Demonstrates in-depth understanding of healthcare benefits, i.e. medical, pharmacy, dental, vision.
• Demonstrates ability to synthesize benefit information, healthcare jargon, and communicate in plain language.
• Analytic skills set required, i.e. research and analyze information related to the client’s benefit offerings and ecosystem.
• Impeccable communication, both verbal and written, skills.
• Proficient technological ability / literacy, i.e., computer literacy, content management system experience a plus.
• Proficient in Microsoft Office including but not limited to Excel, Word, GoogleDocs/sheets, etc.
• Demonstrated ability to work independently.
• Ability to adapt to changing priorities and business demands.
• Ability to multitask and manage more than one project at a time.
• Highly organized, with experience in project managing, creating roadmaps, and executing with accountability. Continuous process improvement mindset and desire to enable NavOps to scale.
• Ability to translate complex competencies into common speak.
• Ability to organize work and documents that may come from disparate sources.
• Clearly organize information in a logical flow.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:
1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.
2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.
3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.
4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.
5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.
Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.
Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance

ABOUT THE ROLE:

The Operations Enablement Analyst, under the direction of the Senior Manager of Operations Enablement, and in close collaboration with the Sr. Benefits Specialists, Benefits Specialists, Navigation Delivery leadership, Customer Success and Implementation teams, is responsible to ensure that our Navigation Team is best equipped to launch and support new and renewing customers. The role will enable the Operations Enablement Analyst to engage closely with our navigation delivery leadership teams to maintain synchronous client related information and documentation and provide opportunities for the collection of data driven insights related to the impact of our content management

WHAT YOU’LL DO:

• Source, analyze and maintain up to date information in order for our Health Guides to best support our members with benefit options and available programs and services.
• Maintenance of our member-facing benefits tools.
• Partner with Navigation Delivery leadership teams to align on Health Guide navigation nuances and training materials.
• Attend and participate in external client meetings.
• Partner cross-functionally with internal stakeholders to assess priorities for navigating benefit ecosystem.
• Maintenance of knowledge based tools leveraged by our navigation team.
• Maintenance of client and member plan mapping needs as well as investigation and resolution of known errors.
• Develop SOPs, product recommendations, raise or address operational gaps, and continuously look for ways to improve the business and member experience.
• Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum.