Operations Engineer / Application Support Engineer - Trading Systems

at  Global Payments Inc

An exciting opportunity for an Operations Engineer / Application Support Engineer (Trading Systems) to join the firm in Singapore.
The Support Engineer will serve as the first point of contact for production issues, support requests and alerts. You will investigate and solve issues/outages as they occur and escalate as necessary. You will maintain accurate and detailed tickets to track all issues and provide concise summaries to business users and management. The Engineer will collaborate with software development teams to ensure successful deployment of new code into production.

ESSENTIAL EXPERIENCE:

• 5+ years of experience in financial services supporting trading and post-trade systems.
• Experience managing complex deployments and environments
• Experience supporting applications in a Linux environment
• An understanding of monitoring and incident management
• Excellent verbal and written communication skills

WORK EXPERIENCE/BACKGROUND:

Essential

• Experience with application monitoring systems such as NetData or DataDog
• Experience with ticketing systems such as ServiceNow or Jira
• ITIL certification or equivalent incident management training
• An understanding of the FIX protocol

TECHNICAL/BUSINESS SKILLS & KNOWLEDGE:

Essential

• Strong ownership experience and a track record of delivering results
• A degree in Computer Science, Engineering, or a related field