Operations Improvement Coordinator

at  LB Foster EMEA

L.B. Foster is a Nasdaq listed PLC, operating out of headquarters in Pittsburgh PA, with operations across North America,
Brazil, China & the UK. The company provides rail, construction, and energy markets with innovative solutions to build and
maintain their critical infrastructure.
L.B. Foster’s UK business has operations in Sheffield, London, Nottingham & Telford. The business provides technology based
services and solutions for Telecoms, Fire Management, Automation & Materials Handling, Electrical Wiring &
Control Rooms, and Digital Display. We serve a range of blue-chip customers across markets such as Rail, Defence, Retail,
Leisure, Manufacturing, Power Generation and Airports.
We support flexibility in the workplace and have adopted a virtual working approach for most of our office-based roles.
We ask employees to be present in the office to suit their role and the task/team with which they are engaged.
The operations Improvement coordinator collaborates closely with the operations team to ensure that the manufacturing, health and safety, quality and project departments have access to comprehensive training materials, properly trained personnel with documented evidence, and administrative support.
They will have a thorough understanding of the operations process and will play a key role in supporting continuous improvement initiatives, as well as the implementation of efficiency and productivity incentives.
This role is essential for maintaining effective process management and driving ingoing enhancements across the organisation.

EXPERIENCE:

• Experience working with ISO9001
• Can confidently use Microsoft office Word, Excel and PowerPoint
• Is confident using computers and administrative tools to support the creation of documents and records.
• Experience working with varied teams across multiple departments
• Preferably someone who has worked within a manufacturing environment but not essential
• Experience creating work instructions and training records preferred but not essential

SKILLS & ABILITIES:

• Strong problem and analytical skills
• Excellent communication skills and able to use at all levels within an organisation.
• Ability to explain complex info to non-experts.
• Good presentation and training skills
• Meticulous approach to activity planning and work tasks
• Ability to prioritise appropriately

RESPONSIBILITIES:

• The creation of work instructions for a variety of applications, for example manufacturing processes, or how to guides for new software solutions.
• Run workshops to develop skills across varied teams based on the new work instructions to ensure all effected personnel are trained and understand the new skill.
• Create and maintain training records to ensure compliance with our ISO 9001 standard.
• Support the operations team with administrative tasks such as presentations, Excel documents, or updating databases to ensure the high standards of record keeping are met within the department
• Support with continuous improvement initiatives by helping update process documentation (including the work instructions above), then ensuring the relevant team is retrained and records updated.
• Monitor and report on performance by tracking the progress of training programs and improvements, providing updates to the Head of Operational Performance.
• Facilitate communication between the operations team and other departments.
• Be an active member of the team by providing new ideas, or proactive ways in which we can reduce our admin burden and increase our productivity.

HEALTH & SAFETY RESPONSIBILITIES:

• You are responsible for ensuring that you work safely and comply with all current and relevant health and safety and environmental legislation including the Railway Group and Company Standards.
• You are responsible for ensuring that you assess and control risks and plan and implement safe methods of working and are competent to carry out the task.
• You are responsible for ensuring the safety of passengers, the general public and the environment is not affected by the activities of you, your staff and contractors under your control.
• You must ensure that accidents, incidents or near misses to you are reported to your manager, and that the accident book is filled in promptly.
• You must ensure you and any staff under your management participate in the company cascade safety briefings.