Operations Information Management Specialist

at  CDC Data Centres

ABOUT US:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.
Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.
At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.
Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

HOW TO APPLY:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.
We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

As the Operations Information Management Specialist, you will support our Operations team in managing the ongoing operations and support of our Data Centres. You will enhance operational efficiency, service quality, and data management practices, driving continuous improvement initiatives and optimising processes.
Reporting to the Operations Centre of Excellence Manager, you will collaborate across various CDC disciplines to maintain high standards of documentation integrity and facilitate smooth operational workflows. Additionally, you will manage our Operations Information environment and standardise formats and structures across all DC operations sites.
Key Accountabilities:
Operations Systems Support: Manage daily system operations, troubleshoot and resolve issues, provide user support, and deploy system updates while analysing processes for improvement.
Document Management System Implementation: Develop and maintain a document tracking system, organise and secure documents, enforce control policies, maintain standards, and ensure compliance.
Document Reviews and Approvals: Set and coordinate standards for document creation, review, and approval, addressing feedback and ensuring quality compliance.
Communication, Training, and Support: Create and update user guides and training materials, deliver training sessions, provide technical support, and communicate effectively with stakeholders.
Monitoring and Reporting: Track document status, generate activity reports, and align document management practices with organisational goals.